KA

K. A. 11 months ago • From Google

Rating

Bad

Phone System Nightmare at This Practice

Absolutely terrible service! With the exception of maybe one general practitioner, every other aspect rates a single star. Their telephone infrastructure is dysfunctional - if you unknowingly contact them during off-hours, the automated system misleadingly indicates you're "Caller 1" and promises imminent assistance. You can submit a callback request, which then claims someone will contact you momentarily. Attempting to cancel this callback proves futile, as the cancellation button is non-functional. It seems they deliberately direct patients to their preferred pharmacy location, rather than recommending a more convenient alternative for the customer.

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