Townfield Doctors Surgery
OD
Omar D. one year ago • From Google
Bad
I've been a patient at this GP practice for several years, and their service has seriously deteriorated. I barely had time to complete the forms, but managed to do so anyway. After filling them out, I requested a call after 5pm, yet they called at 12. I noticed the missed call 40 minutes later, and after waiting on hold for over 15 minutes, I gave up. I attempted all available communication methods, each resulting in either a disconnection or an extended wait. I'm convinced their phone lines are only operational when they want to contact someone, as they're perpetually unavailable. This is absolutely unacceptable. I'll reluctantly add one star solely because I've had some positive interactions in the past, but not recently. If possible, I would have given zero stars. Townfield, please address your patients' concerns and improve your system, as the current service is subpar and could be easily enhanced with a few modifications. Edit on 2/4/2025 Following my review, I successfully booked an appointment, and Ms Marta was incredibly helpful, guiding me through the process. While I may have had a good experience then, it seems every positive interaction is accompanied by a negative one. I received a call recently but missed it. Despite repeatedly informing the surgery about my availability constraints and requesting a system note, they continue calling at inconvenient times. Yesterday, I was actually available. I attempted to return their call around 5:30, waiting 30 minutes until reaching the second queue position before being disconnected by the automated system claiming they were busy. I immediately redialed, finding myself third in line. I waited approximately an hour, experiencing multiple disconnections, even while first in the queue. Just before 7, I was cut off again with a "busy" message. Upon instantly redialing, I was informed the practice was closed. This level of incompetence is extraordinary.
Rick R.