AH

Anonymous H. 2 years ago • From Google

Rating

Bad

Phone system struggles and inconsistent follow-up care

This is my local GP practice, and I'm disappointed to have to lower my rating from what it was previously. Regrettably, the surgery's standards have declined, and I've decided to look into registering elsewhere. What's been the issue? The telephone system is problematic—it takes an extremely long time to connect, even when calling first thing in the morning. It appears the system struggles to manage multiple simultaneous calls. The reception team are mostly pleasant, though there is one staff member whose manner comes across as quite abrupt. They frequently interrupt conversations and don't inspire confidence when I raise questions or request particular services. If something isn't known, that's understandable, but it would be better to acknowledge that rather than guess or seek help without saying so. There's a shortage of full-time doctors. While I understand that flexible staffing arrangements help with workload management, it creates problems when only the practitioner who previously saw me can address my concerns due to practice policy, leaving no option for collaboration or continuity. This means waiting extended periods for assistance. I was informed that no clinical staff work on a full-time basis—everyone operates on a part-time or locum arrangement. Follow-up care is inconsistent. I'm regularly told issues will be handled within the week, but then there's uncertainty about next steps. Do I need to call back, or will someone contact me? Usually I'm asked to ring back the following week, and nothing has progressed. This cycle repeats week after week. It's disheartening to leave this feedback, as this practice was once excellent. I'll be transferring my registration to another local practice that has greater full-time staffing availability.

Other reviews for Park Parade Surgery