Morpeth Surgery Wellway

I have consistently found the approach of most practitioners at this surgery to be quite judgmental. I have been seeking assistance with a health concern and have been trying to address it, but the..

My elderly relative recently called to follow up on a prescription that had been requested several days prior. During the conversation with a member of the reception team, she felt the interaction..

The experience with this surgery has been very disappointing. When urgent medical attention is needed, obtaining a same-day appointment proves extremely difficult due to the current appointment..

EDIT. Since my last review, the situation has deteriorated significantly. The practice now encourages use of online systems which are difficult to navigate, and many of their digital services are..

Initial consultation resulted in a missed diagnosis, followed by an incorrect diagnosis that caused concern. A subsequent appointment with another clinician proved unhelpful, with a dismissive and..

There has been a noticeable improvement in how quickly the surgery answers telephone calls for booking appointments, however the new online booking system does not show available appointment slots,..

Sadly Wellway was an amazing and helpful group with good practitioners UNTIL the takeover by another medical group. Sadly, it feels like those focused on business operations rather than patient care..

Unable to reach the practice by telephone, and the online booking system is currently showing as full capacity - unclear what the situation is. Initial contact attempt made early this morning, with..

This has been by far the most disappointing medical practice I have experienced. Obtaining an appointment through phone contact proves extremely difficult, with extended waiting times on hold. This..

Extended waiting periods when calling the practice. The majority of reception staff were notably unhelpful and discourteous compared to other services I've used. The clinical team were pleasant,..

Had to wait quite a while during a morning appointment slot. Eventually got through and my concern was addressed. While waiting on the phone, I attempted to book an appointment through the online..

I was notified of an appointment for a specialist service, but only found out about it when I attended for prescription collection on the same day. The notification came at 2:30 pm after I spoke..

I'm quite frustrated with how multiple practices can continue operating while delivering such poor service. It's concerning that there doesn't appear to be adequate oversight of these facilities...

The online appointment and follow-up booking system has been problematic throughout my time as a patient at this practice. Following a system change earlier this year, the issues persisted rather..

A practice that was once excellent but is now having difficulty providing available appointment slots.

Why does it take such a considerable amount of time to reach someone when trying to contact the surgery?

I attempted to schedule an appointment using the NHS app. Upon completing the online consultation, I promptly received a text message confirming my subsequent appointment, which was arranged as a..

While the clinical team delivers competent care, the organisational leadership appears disconnected from patient requirements and lacks awareness of how the practice presents itself to those it..

Extremely poor practice with significant difficulties reaching them by telephone. In decades of using healthcare services, I have never experienced a surgery quite like this one. I have been waiting..

This has been the most disappointing NHS experience I have encountered. I have struggled to reach the reception team by phone, and there have been difficulties obtaining necessary prescriptions..