Park Lane Surgery

Staff display a callous disregard for patients experiencing discomfort, dismissing concerns with an indifferent "not my responsibility" approach, which is completely unacceptable

The entire appointment scheduling process is a complete mess. Their online booking platform quickly fills up and closes, leaving patients frustrated. When I attempted to schedule an appointment by..

Utterly unprofessional and inept across the board. The receptionist abruptly terminated our phone conversation. My prescription request vanished, and upon locating it, they claimed it was sent to..

I visited the clinic for my son's vaccination with nurse Emily, and she was absolutely fantastic. Her demeanor was warm, composed, and efficient - exactly what was needed during a potentially..

I'd award zero stars if possible. Upon visiting the front desk, I encountered a receptionist with an unpleasant demeanor and a distinctly hostile approach. While the content of her communication..

Exceptional medical procedure with outstanding general practitioners and healthcare team Experienced significant discomfort and managed to get an immediate appointment Deeply grateful for the..

I've been to this medical practice multiple times. The front desk staff member was exceptional, courteous, and supportive. The nurse I saw was warm and considerate. After reading other reviews, I..

Zero stars would be too generous! The receptionist on duty today is utterly miserable and seems determined to spread her negativity to every patient entering the medical practice. For someone..

Professional staff and physicians that I would gladly suggest to others

The communication at this medical practice is abysmal. After my doctor ordered blood tests, an abnormal result emerged, and I was forced to endure a three-week wait for an appointment. They..

Deeply disappointed to depart from Park Lane Surgery after a long-standing relationship. The standard of service and patient care has been steadily declining, and securing an appointment feels like..

Scheduling a consultation here is an absolute nightmare. Every time I attempt to book a slot, I'm met with endless roadblocks and frustration. Their booking system seems designed to discourage..

Completely revolting! I deeply rue choosing this medical practice. The front desk staff demonstrates zero empathy or understanding when interacting with patients facing health challenges, and they..

Getting medical care at this facility has become incredibly challenging. My spouse and I have repeatedly attempted to schedule appointments through their online system, but every time slots are..

Scheduling a visit here is a nightmare. There's a serious shortage of medical professionals, and the constant housing development without expanding essential services is causing major strain. The..

Once a quality service, it has now sadly deteriorated, mirroring the broader decline currently afflicting the National Health Service.

I spent countless attempts trying to connect with the clinic to obtain my lab results. The front desk staff are indeed courteous. However, since COVID-19, I've only managed to have one satisfactory..

Absolutely awful. I have been at this surgery for 25 years. It has gone downhill miserably over the years, particularly the last 10. There used to be wonderful lady GP's who I felt comfortable with..

For nearly two decades, Park Lane Surgery was the epitome of an exceptional medical practice. The physicians were remarkably empathetic, highly skilled, and genuinely committed to patient..

Exceptional assistance during my illness, particularly amid the challenging period for all NHS services. The support was prompt and thorough, both in the initial stages and subsequent follow-up.