Anlaby Surgery

Most of the reception staff come across as unwelcoming. The clinician does not appear to review prior medical history thoroughly and adopts a condescending manner with patients. I consistently feel..

I have no issues with the clinical staff at the practice but find it challenging to interact with the reception team. I recently had a phone call with a member of reception staff regarding a..

I have consistently received courteous and professional treatment throughout my visits.

I have been a patient at this practice since I was 16 years old, and have remained registered here for over five decades despite moving outside the practice boundary many years ago. Recently, I was..

The five stars reflect my experience with the clinical staff and reception team. However, I have concerns about the current triage process being conducted by reception staff. While I recognise the..

Multiple prescription issues and misplaced samples have been problematic. Many of the reception staff interactions have been quite unpleasant, which discourages reaching out to the practice. It is..

I have been a patient at this practice for forty years. Over the last five years, I have depended significantly on this practice for my healthcare needs. I manage my repeat prescriptions through the..

I found this practice to be disappointing overall. The staff did not seem to listen attentively to my concerns, and the level of support provided fell short of my expectations. My health issues did..

The team members are generally welcoming (on the whole), though the clinician can sometimes seem rather direct in their approach, which I actually value for their straightforward communication..

The clinical staff are commendable and demonstrate genuine effort in their roles. However, the reception team's approach leaves room for improvement, particularly regarding courtesy and empathy...

On each occasion I have required assistance and guidance, the service has been excellent. My child had an accident today and the staff were very supportive and attentive in providing care.

My partner is a patient at this practice, and the reception staff are welcoming once you get to know them. The clinician has been excellent, and my partner, who has multiple complex health..

Excellent and compassionate healthcare professional. Outstanding support team.

The reception staff could benefit from improved communication skills and seem to struggle with handling routine enquiries. While the clinical care provided is excellent, the initial interaction with..

This practice is wonderful! The receptionist team member who is relatively new to the role demonstrates excellent professionalism.

I have been a patient at this practice for over fifty years and have experienced very few issues, with any problems that have arisen being related to communication gaps between different healthcare..

I have been removed from this practice after six decades of being a patient here due to residing across the border in another area. The previous leadership would not have made this decision. I feel..

This practice deserves commendation across the board. Calls are consistently answered promptly. The team provided exceptional support with a family member. Medication requests are typically..

The reception team appears outdated in their approach and came across as quite abrupt and dismissive when I made enquiries. They were notably short-tempered and impolite throughout my interaction...

I rang the surgery earlier today and had a really positive experience. The person who answered the phone was extremely friendly, courteous and went out of their way to be helpful. This was a..