Woodbridge Practice

I had a positive experience at this practice. The online appointment booking system through the app was convenient and straightforward to use. The reception team were welcoming and supportive..

I called this morning at half past eight and was able to get an appointment at ten o'clock with a nurse practitioner. The appointment was excellent - the clinician was courteous and conducted a..

If you've had a difficult time feeling unwell, you might consider booking an appointment at this practice. However, based on this experience, you may find yourself treated with a lack of respect and..

We have been registered with this surgery for over a decade, and our entire family has consistently received outstanding care during this period. All clinical staff members have demonstrated..

Completely unhelpful. The other location appears to be somewhat more competent.

The practice is difficult to reach by telephone. The urgent appointment process could be significantly improved. I am considering switching to a different practice.

The receptionist's manner was quite unwelcoming during my phone call. When I rang to ask for assistance and information regarding my medical records, the conversation became confrontational. Rather..

I experienced a lengthy wait of over 2.5 weeks to secure an appointment and was unable to obtain an emergency slot despite having a condition that warranted urgent attention. When I explained to the..

The reception team's manner was quite unwelcoming, which left me feeling uncomfortable during my visit. I was very disappointed with the overall experience.

Cannot fault the reception or the nursing staff from my own experience but some of the clinicians are absolutely shambolic in their approach to patients. During a recent appointment, I encountered a..

The reception team has consistently demonstrated helpfulness and has repeatedly shown willingness to go above and beyond in their support. Their assistance is greatly appreciated.

This practice is deeply disappointing. Not only do I feel my family member's condition was not identified promptly, resulting in a serious health situation that has now progressed significantly, but..

I was able to secure an appointment on the same day I requested it. The service was extremely helpful and ran smoothly throughout.

We recently relocated from another area but continue to use this practice. We find the current rating quite surprising; in our experience, they deserve a much higher rating. Whenever we have..

I have consistently found the clinical team and support staff to be friendly and approachable. The care I have received has been of a high standard. The practice has also demonstrated considerable..

The appointment booking system is ineffective and poorly designed for those with work commitments. The staff members were dismissive during interactions and displayed discourteous behaviour..

Thank you to the reception team for all your help today regarding my son. I appreciate you resolving this matter and following up with me with a solution. I am grateful for the effort and time taken..

I had a negative interaction with a member of the reception team who I found to be unhelpful and dismissive. When I asked for their name, they declined to provide it and ended the call. I was..

Attempted to contact the practice multiple times today but the line was continuously engaged. This surgery feels like a frustrating waste of effort.

I have generally been satisfied with this practice previously, however I have noticed a decline in the service recently. Waiting times for appointments have become quite lengthy, particularly when..