Mount Avenue Surgery

Thank you for seeing me today. My experience with you and your surgery has consistently been excellent. You create a warm and welcoming atmosphere that puts patients at ease. Even when appointments..

My mother was a patient at this surgery and while the staff were generally polite and helpful, she found one clinician to be dismissive and lacking in empathy during a challenging period. She felt..

The waiting times at this practice are extremely lengthy. The management team proved to be unhelpful and dismissive when approached. It feels as though patient care is not prioritised.

The reception team's service fell short of expectations, with interactions that came across as discourteous and unhelpful, alongside information that proved to be inaccurate. There appears to be a..

The initial surgery declined to offer an appointment due to concerns about potential Covid symptoms. I mentioned that I had already completed a home test with a negative result, though I was told..

The reception team's conduct fell short of professional standards, and the clinical staff did not meet expectations.

I called the surgery to request a repeat medication request procedure for collection from my local pharmacy for my son who had recently turned eighteen. It took eighteen minutes to get through. I..

Outstanding neighbourhood practice with committed and supportive team members. Demonstrate expertise and provide reassurance through their approach. The telephone lines can become quite congested..

Received excellent service. The receptionist arranged an appointment for me within an hour and my son was seen by two clinicians. One of the doctors showed genuine concern and referred my son..

I'm relatively new here, but I've found the staff to be welcoming and supportive.

I have recently joined this practice after leaving my previous surgery following a lengthy period of registration there. What a pleasant experience—I was able to secure an appointment without..

It was frustrating to experience such a lengthy wait for an appointment conducted over the phone. I required a repeat prescription for my medication, which wasn't set up for automatic renewal and..

Following imaging assessments at the hospital, I was assured that a referral to a shoulder specialist would be arranged. After considerable difficulty, I eventually secured an appointment with a..

This practice has been extremely disappointing. Since the pandemic, consultations continue to be conducted remotely rather than in person. Despite having multiple practitioners available at the..

I've had a really positive experience with the staff over the past few weeks during a difficult time. They've been extremely helpful in getting me seen promptly and have shown great understanding..

Medical staff often seem difficult to reach when administrative matters require urgent attention. This includes handling significant paperwork with relevant government bodies. The frequent claim of..

We have consistently received outstanding care at this practice.

I checked the opening hours online and was surprised to find some unfavourable reviews posted about the practice. Throughout our time as patients, we've consistently received excellent support from..

My experience with the reception staff at this practice has been quite disappointing overall. I found them to be argumentative, prone to interrupting conversations, and seemingly indifferent to..

I feel that despite the pressures facing the NHS, there should be a stronger commitment to patient care standards. The reception staff, while doing their job, seem to make it difficult to secure..