Queens Road Surgery

Absolutely the most subpar surgical experience imaginable. Attempting to reach their office means enduring a minimum half-hour phone wait, only to be unceremoniously disconnected. Their conduct is..

Dr. Smith is absolutely phenomenal - I couldn't ask for a more compassionate healthcare provider. Their genuine concern for patient well-being truly sets them apart from other physicians I've..

Dialed precisely at 8am on April 18th and managed to be 3rd in line almost instantly after the phone lines became active! I've now been waiting on hold for 32 minutes, and I'm increasingly..

They persistently refuse to see any patients. Even if fortunate enough to receive a call, they ring twice and abruptly disconnect. When one attempts to call back immediately, they claim you've..

The reception staff are excellent, but the clinical care falls short - my encounters over the past twelve months have been inconsistent and generally unsatisfactory. Notable low points include a GP..

I received a text prompting me to schedule a flu vaccination online, which I did. Upon arrival, the check-in process went smoothly, but then the receptionist informed me I was at the wrong location..

Incredibly aggravating interaction with customer service. I dialed precisely at 8am to schedule a phone consultation, only to squander an entire day anticipating the call... ultimately, I was..

After waiting an hour, they abruptly ended the call. Absolutely frustrating. If you receive a referral, follow up promptly. The front desk staff are pleasant, but the overall service is completely..

The medical staff at Queens Road Surgery are exceptional and consistently demonstrate extraordinary dedication. However, their administrative team and appointment scheduling are utterly inadequate...

What a delightful overall encounter - the reception team was incredibly welcoming, and the female doctor (whose name escapes me) was absolutely fantastic: she conducted a comprehensive examination..

I've been a patient at this surgery since 2021, and it truly represents the most smooth and exceptional medical practice I've encountered. Their digital platform works effectively, and when I've..

I've successfully booked same-day in-person consultations through the app when urgent, and phone appointments when more convenient. The reception staff are helpful and professional. Although my..

The staff at this medical practice altered my mother's appointments without any notification. Nurse Jen removed my mum's dressing and failed to reorder replacements. The manager consistently shifts..

Unable to secure a medical consultation at this facility. Attempted to schedule an appointment but found zero physician availability. Extremely frustrating experience with no clear options for..

Update: a year after the practice manager's response, I'm satisfied to observe a newfound dedication to public relations, though delivered with a somewhat patronizing undertone for an organization..

I've repeatedly been overlooked and received no callback regarding my scheduled surgical procedure. Despite making 3-4 separate attempts to contact them, there's been zero effort to assess my..

Absolutely terrible service and approach. Securing an appointment at this medical practice is nearly impossible, and the front desk staff demonstrate a complete lack of professionalism. Their..

I've been registered with this medical practice since I was born over 30 years ago, and the quality of service has significantly deteriorated. The phone system is incredibly frustrating - when..

Throughout our four-decade relationship with this medical practice, we've consistently found their staff and service to be absolutely exceptional. Whenever we encounter an issue, they go above and..

Absolutely the most dangerous doctor you could ever encounter! Steer clear if you value your health and want to stay alive.