Queens Road Surgery

Feedback Review: 4/3/2025 I am profoundly frustrated with the current service at this general practice surgery. Despite my persistent efforts to secure an in-person consultation for my teenage..

Dr. seems completely clueless about medical treatments and doesn't appear to be a legitimate healthcare professional. Their service is terrible and unprofessional. They desperately need more..

This medical practice is arguably the most frustrating I've encountered. Their customer service is abysmal. Calling at 8 AM already means being behind over 30 people in the queue. Even when they..

I received a text prompting me to schedule a flu vaccination online, which I did. Upon arrival, the check-in process went smoothly, but then the receptionist informed me I was at the wrong location..

I've encountered an absolutely dreadful general practitioner practice that completely fails at basic communication. Their email correspondence is riddled with inaccuracies and misinformation...

I am utterly frustrated with Queens Road Surgery. Attempting to schedule an appointment via the Evergreen app proved futile, and when I resorted to calling, I endured an excruciating wait of over an..

Extremely disappointing customer service. Regardless of the time you contact them, they consistently suggest calling at 8am for scheduling, but when you follow their advice, you're left waiting..

Update: a year after the practice manager's response, I'm satisfied to observe a newfound dedication to public relations, though delivered with a somewhat patronizing undertone for an organization..

Dr. Smith is absolutely phenomenal - I couldn't ask for a more compassionate healthcare provider. Their genuine concern for patient well-being truly sets them apart from other physicians I've..

abysmal customer service phone system, spent 40 minutes without moving an inch in the queue. attempted calling again later, encountered identical frustrating situation. it genuinely seems like..

Exceptional assistance from a delightful representative named Shakira. She stopped by recently and addressed every single one of my inquiries with remarkable thoroughness. She was truly outstanding!..

Pamela Charles is truly exceptional! She swiftly resolved my daughter's asthma medication issues in just 10 minutes. Absolutely remarkable, and she deserves recognition for her outstanding..

They claim if you ring at 8 AM, you'll never connect, and securing an appointment is impossible. The personnel are extremely discourteous, consistently unhelpful, and perpetually unresponsive to..

After waiting an hour, they abruptly ended the call. Absolutely frustrating. If you receive a referral, follow up promptly. The front desk staff are pleasant, but the overall service is completely..

Unable to secure a medical consultation at this facility. Attempted to schedule an appointment but found zero physician availability. Extremely frustrating experience with no clear options for..

The administrative staff repeatedly redirected me to Lister practice for wound treatment, and the nurse refused to conduct an asthma review for my son, ultimately leading to his hospital admission...

If I could assign a rating lower than one star, I would, as this medical practice is utterly deplorable. The constant staff turnover speaks volumes about their dysfunction. After being a patient for..

Absolute frustration with this company's broken communication. I'd rate them zero stars if possible. They made a commitment to return my call, but it's completely empty. I initiated contact this..

On June 21st, I had arranged to take a day off from work, but was abruptly informed of a cancellation just an hour prior to my scheduled appointment. When I tried to explain my urgent health..

QRP surgery has developed an incredibly challenging appointment booking process - juggling between the Dr IQ app and telephone scheduling feels like attempting an obstacle course of epic..