Queens Road Surgery

The staff at this medical practice altered my mother's appointments without any notification. Nurse Jen removed my mum's dressing and failed to reorder replacements. The manager consistently shifts..

Top-notch receptionist and surgical procedure, outstanding care, Welcoming

The IT and administrative team have been exceptionally supportive throughout the procedure of linking my account to their new application (Evergreen) used for submitting medical-related inquiries.

This medical practice stands out as the top primary care provider I've encountered. By visiting reception early in the morning, I can typically secure a consultation on the same day. During..

Dialed precisely at 8am on April 18th and managed to be 3rd in line almost instantly after the phone lines became active! I've now been waiting on hold for 32 minutes, and I'm increasingly..

I’ve been coming here for 25 years and think it’s great. If you call at 9am you can get a same day appointment - a system that has never failed me. I’ve made one today at 9- saw a doctor at..

They claim if you ring at 8 AM, you'll never connect, and securing an appointment is impossible. The personnel are extremely discourteous, consistently unhelpful, and perpetually unresponsive to..

Absolutely dreadful experience. I detailed my health concerns through the app, indicating I'd be fine with a phone consultation, yet was scheduled for an in-person visit that required taking time..

The service here is absolutely abysmal, with phone calls consistently going unanswered. I'm baffled as to why the top NHS administrative leadership isn't stepping in to address these issues. The..

I signed up with this medical practice and booked my initial appointment. I was informed the physician would return my call sometime during the day! By 2pm, I discovered the clinic was shut from..

I've been a patient at this surgery since 2021, and it truly represents the most smooth and exceptional medical practice I've encountered. Their digital platform works effectively, and when I've..

I strongly advise against choosing this practice. My experience has been nothing but poor service and blatant discrimination towards non-native English speakers like myself. I've repeatedly tried..

I've encountered an absolutely dreadful general practitioner practice that completely fails at basic communication. Their email correspondence is riddled with inaccuracies and misinformation...

What a delightful medical practice. The reception staff are incredibly attentive and supportive, which truly enhances the patient experience - something that sadly isn't standard across all general..

Received a lab report from this facility indicating a hepatitis POSITIVE result! Immediately sought verification from alternative medical centers and was incredibly relieved to learn I was actually..

The service here is absolutely abysmal. They completely neglect treating infections and leave patients hanging for nearly a year without proper care. There's zero follow-up on patient health, and no..

Excellent medical practice with efficient booking via the evergreen app. Shannida provided compassionate and highly competent care during my visit.

I initially joined this surgery in April 2021, hoping for an improvement over other local practices that had previously demonstrated discrimination and carelessness. By August 2021, the practice had..

After waiting an hour, they abruptly ended the call. Absolutely frustrating. If you receive a referral, follow up promptly. The front desk staff are pleasant, but the overall service is completely..

The procedure was straightforward and extremely welcoming. A special thanks to Ms. Belgrave. The only slight drawback was some individuals using their phones in the waiting room. Overall, the staff..