Crookes Practice

An unsatisfactory experience with this general practice.

I was very pleased with the care I received and the efficiency of the front desk team. I'm grateful for their support during a challenging time. The reception staff were excellent in how they..

An excellent medical practice overall. While it can become quite hectic at times, the quality of service remains consistently high, with both front desk personnel and clinical staff demonstrating..

I have been a patient at this practice for over a decade. The team has consistently provided my family and myself with outstanding care, and I am deeply appreciative of their service.

It took approximately a month to secure an appointment.

Still unable to reach the practice at 2 o'clock due to lunch break. Have been attempting to get through for approximately 2 hours. It seems unusual for a medical facility to have such an extended..

We are very impressed by the care and attention that the healthcare professional has shown to my elderly relative. They have gone above and beyond in the care and treatment that they have provided...

I am extremely frustrated with the service provided. The situation feels urgent and critical to me, and I need to see meaningful improvements made immediately.

Visited the medical centre while experiencing significant discomfort. The staff at reception were courteous and supportive throughout my visit. I was seen by a clinician who I recognised from a..

Although the practice remains open until 3:30 on Thursday, telephone lines are unavailable during the afternoon hours, with the exact time of closure being unclear, possibly around midday.

The reception staff were unwelcoming, the appointment booking system is difficult to navigate, and calls go unanswered. I was also given incorrect information regarding where my prescription would..

I found the appointment booking process to be extremely frustrating. I was given specific instructions to call at a particular time on a designated day, but when I did so, I was told appointments..

Extremely disappointing experience, I would advise caution before attending. I felt compelled to seek care elsewhere as I did not feel my needs were being adequately addressed.

Have been very impressed with the practice after recently registering my family member there. Appointments have been readily accessible, and I've found the standard of care to be excellent. There's..

It is extremely difficult to secure an appointment or reach someone by phone. Additionally, when visiting in person to request an appointment, patients are required to discuss their needs loudly at..

The team here is wonderfully friendly! Following remote consultations, they thoughtfully send text messages summarizing all the key information, which is brilliant. I genuinely feel heard and valued..

Excellent facility. The clinical team demonstrated outstanding professionalism and commitment to patient care.

I have been attending this practice for over two decades. I find the service to be of a high standard, particularly given the operational pressures and resource constraints the practice faces. The..

This practice has been disappointing. Attempting to book an appointment by calling in the morning only results in being advised to ring back the following day as slots are unavailable, with this..

Outstanding medical facility, I wouldn't consider switching to another provider.