James Street Group Practice

Extremely disappointing experience. Following an illness lasting nearly a week and consultations with multiple practitioners, the final appointment resulted in a hospital referral being arranged,..

The level of service provided at this practice is genuinely concerning. It appears to require significant improvement in its operational standards and patient care approach. When test results come..

I had arranged a telephone appointment to go over some test results, having been given a small green note confirming the new appointment system. Unfortunately, the call never came through on the..

The experience at this practice was disappointing in several respects. I found interactions with reception staff to be upsetting on multiple occasions. Telephone calls frequently went unanswered...

The practice is difficult to reach when trying to book appointments. If they were looking to hire additional reception staff, I would be interested in the position, as I believe better availability..

The phlebotomist was excellent and demonstrated both helpfulness and understanding throughout the appointment.

After years of raising concerns with previous healthcare providers without getting results, I cannot praise this doctor enough. They were incredibly easy to talk to about sensitive matters and..

I appreciate the care provided.

I attempted to request my repeat medications through the app, but I noticed that only 2 items are currently set up on repeat. Despite requesting multiple times that the remaining medications be..

It doesn't matter if you're experiencing significant pain. Be prepared for concerns to be dismissed as unimportant, and the ten-day waiting period for a telephone appointment may result in no..

The reception team and staff members were unhelpful, and it was difficult to secure appointment availability.

Attempted to arrange an appointment for routine blood work and blood pressure monitoring as recommended by the cancer specialist at the hospital. Called the surgery and experienced a lengthy wait in..

Attended an appointment with two health concerns impacting my daily life, but was informed that only one could be addressed, requiring me to prioritise which issue to have investigated. I have been..

Following a significant surgical procedure to address a serious health condition, I felt that the post-operative care and support provided by this practice was inadequate. There was a considerable..

It took twenty minutes for my call to be answered, which is why I've given four stars overall. However, I would give five stars to the receptionist who assisted me and the healthcare professional..

The single star rating reflects the reception team, who despite what must be a challenging role, remained courteous throughout. The clinical staff continue to be difficult to access following..

It's quite frustrating really, as you need to arrive early in the morning if you want to secure an appointment, and trying to book one over the phone is equally challenging. It would be preferable..

My husband was experiencing severe discomfort on the right side of his torso. I contacted the practice to arrange an appointment and provided a detailed description of where the pain was located...

Still waiting to receive notification about scheduling my vaccination appointment. I'm in my sixties and haven't heard anything yet, while I understand other local surgeries are already vaccinating..

I had to leave the appointment without being seen due to a lengthy wait, as I needed to collect my children from school. I found the reception staff to be unhelpful and dismissive of my situation.