A

Anonymouse 2 months ago

Rating

Poor

  • Appointment

    Bad
  • Reception

    Excellent
  • Cleanliness

    Great
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Poor

Poor care and understanding especially when housebound.

Rules and regulations now taken over this once good practice, its expansion is now too large with 100 staff, therefore getting answers is impossible as often many clerical staff are appointed to deal with your enquiry. You are issued with a named GP as unfortunately happened to me recently as my excellent GP resigned and you find you are nothing now more than a name and number on a computer screen, they do not even know or research your full case history my new GP Issued a wrong drug I am no longer to take as would be dangerous and she would not issue an important heart medication requested monthly along with other medications by my pharmacy. More thought and care should be taken and offered to housebound patients. I would however, like to mention the kind and helpful receptionists at Brill and Thame one in particular, unfortunately I do not know her name who has always without fail helped me and given me confidence that my query will be attended to.

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