Victoria and Five Elms Medical Centre
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- Anonymouse
- 200
- 1
A
Anonymouse 6 months ago
Great
I am writing to express my dissatisfaction regarding a recent consultation I had at Victoria Medical Centre. I left the appointment feeling angry, disappointed, and unheard, and I remain concerned about the quality of care I received. I attended the appointment to discuss two separate health issues, fully aware that GP appointments can be difficult to secure. However, during the consultation, the doctor chose to focus on only one issue and refused to address the second, stating that time had already been “wasted” on the first concern. This was particularly frustrating, as the consultation had not even lasted up to 10 minutes, and my initial issue was not properly resolved. Additionally, I found the doctor’s communication to be dismissive and lacking empathy. As a patient, I expect to be treated with respect and understanding, especially when seeking medical help. Regarding my primary concern—body rashes—I do not feel that a proper examination was carried out. The doctor briefly looked at the condition and dismissed it as “nothing” without further investigation. The approach felt rushed and careless. I was then prescribed medication which, after conducting my own research, appears to be inappropriate for my condition and unlikely to be effective. This raises serious concerns about the accuracy of the diagnosis and the treatment provided. I would like to stress that patients seek medical attention because they are unwell and need professional care. It is therefore essential that doctors take the time to properly assess conditions, communicate clearly, and provide appropriate treatment. I also want to highlight that every patient’s needs are different—some cases may require more time than others. Staff should demonstrate patience, professionalism, and a patient-centred approach at all times. Victoria Medical Centre I knew before wasn't like this. I have previously had positive experiences at Victoria Medical Centre between 2023 and 2025, where doctors were attentive, respectful, caring and thorough. Unfortunately, my recent experience does not reflect that same standard of care. It feels as though patient care and communication have declined. I strongly believe that improvements are needed, particularly in: - Patient communication and respect - Thorough clinical assessment and decision-making - Prescribing appropriate treatments - Staff training and patient-centred care Please take this feedback seriously and implement necessary changes to ensure patients receive the standard of care they deserve. I would not like to see the quality of this health centre decline further. Thank you for your attention to this matter. I look forward to your response. Yours faithfully, Mavis.
Andrea K.