Grove Road Surgery
Y Y. 3 years ago • From Google
Bad
Poor communication about test results and follow-up
The clinicians at this practice are not meeting my expectations. I have found them to be unreliable, with poor communication among the team and what appears to be limited knowledge in their field. Following two MRI scans, I had to contact the practice to enquire about my results as I was not informed they were available. On both occasions, I requested an explanation of the results and guidance on next steps. However, I felt the clinician struggled to interpret the report and had difficulty with the terminology. I was subsequently referred to the hospital for clarification, and then directed to a specialist as the clinician felt this was more appropriate. This experience has left me feeling anxious about my health and I have not gained any reassurance from attending this surgery. I am considering changing practices after three years of disappointing experiences whenever I have needed care, and I now tend to avoid attending unless absolutely necessary. Based on my interactions, I have concerns about the level of expertise demonstrated by the clinical staff.
I feel exceptionally well looked after by this practice, and it has motivated me to take a more active role in managing my own health. Thank you.
Grove Road Surgery
Julie T.
The reception team demonstrated considerable empathy and understanding. The clinician took time to hear my concerns and worked with me to develop a supportive approach to address them.
Grove Road Surgery
Sara A.
This practice has been caring for both myself and my spouse for over three decades, and they have consistently delivered excellent care. They provide genuine, attentive service in a traditional..
Grove Road Surgery
Abz A.
The appointment was completed promptly and the healthcare professional was straightforward to speak with.
Grove Road Surgery
Shane L.
Excellent medical practice. I have been a patient for approximately two years. Appointments are straightforward to arrange, the clinical staff are highly skilled, and the health guidance provided is..
Grove Road Surgery
Pali H.
The care provided fell short of expectations and contributed to a difficult experience during a challenging time for our family. We felt the service lacked the competence and coordination we needed,..
Grove Road Surgery
Keila U.
I have been attending this practice for nearly eight years since relocating to the area. Despite moving away, I continue to return for my appointments. The medical team has consistently provided me..
Grove Road Surgery
Rod A.
I have been a patient at this practice for a considerable time. The staff members are excellent and provide very supportive care. I would suggest this surgery to others.
Grove Road Surgery
Ioana H.
It was straightforward to arrange an appointment with the practice. I was satisfied with the care I received.
Grove Road Surgery
Alex O.
Disappointing experience overall. I feel the staff approach their work in a manner more suited to a retail environment. I've found that patients in certain demographics appear to receive less..
Grove Road Surgery
Benjamin O.
The practice proved to be very approachable and provided excellent support throughout my recovery from a bone injury.
Grove Road Surgery
Silva T.
This surgery has provided excellent care for me and my family. The staff have been consistently supportive and helpful whenever I have needed assistance. I am very grateful for the professional..
Grove Road Surgery
Matías F.
I really appreciate my healthcare provider. They consistently demonstrate kindness and politeness in every interaction. I'm very grateful for their care.
Grove Road Surgery
Mo E.
This has been the most disappointing practice I have attended. The clinician I was seeing did not arrange the referral I had requested. I would suggest looking elsewhere if you want to receive the..
Grove Road Surgery
Diana C.
I had an appointment scheduled for this afternoon with the doctor regarding concerns about my baby's health condition and my post-operative recovery. However, I was initially directed to the wrong..
Grove Road Surgery
Mehmet A.
A wonderful experience. The staff were genuinely welcoming, well-informed, highly professional and respectful throughout. It would be difficult to imagine a better service. A truly outstanding..
Grove Road Surgery
Linda B.
The clinical staff have consistently been excellent: approachable, well-informed, compassionate and organised. The reception team have generally been similarly helpful. There have been moments when..
Grove Road Surgery
Said R.
I am very pleased with this medical practice and feel fortunate to be registered here.
Grove Road Surgery
Gloria R.
I had a very disappointing experience at this practice. My family and I have decided to switch to another surgery. When I received treatment and continued to experience issues, I felt the response..
Grove Road Surgery
Marcus M.
I have received excellent service from the medical professionals and front desk team at this practice. They have consistently delivered outstanding and dependable care for myself and my children,..
Grove Road Surgery
Donald W.