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Y Y. 3 years ago • From Google

Rating

Bad

Poor communication about test results and follow-up

The clinicians at this practice are not meeting my expectations. I have found them to be unreliable, with poor communication among the team and what appears to be limited knowledge in their field. Following two MRI scans, I had to contact the practice to enquire about my results as I was not informed they were available. On both occasions, I requested an explanation of the results and guidance on next steps. However, I felt the clinician struggled to interpret the report and had difficulty with the terminology. I was subsequently referred to the hospital for clarification, and then directed to a specialist as the clinician felt this was more appropriate. This experience has left me feeling anxious about my health and I have not gained any reassurance from attending this surgery. I am considering changing practices after three years of disappointing experiences whenever I have needed care, and I now tend to avoid attending unless absolutely necessary. Based on my interactions, I have concerns about the level of expertise demonstrated by the clinical staff.

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