Shrewsbury Road Surgery
KA
Kasiilda A. 11 months ago • From Google
Bad
To Dr. Sunanth (12/05/25) and the GP Reception Team - I am writing to express my deep dissatisfaction with the service provided, particularly concerning communication issues and the dismissive tone displayed by your team, which is quite alarming for a healthcare provider meant to prioritize patient care. Upon receiving a referral to visit the GP, I was directed to schedule an appointment through the app; however, I consistently found that no dates were available. I made it clear that my phone had been stolen and that my replacement device could not support this application, yet this explanation seemed ignored. Consequently, it became impossible for me to find a suitable time for an appointment due to my work hours from 9 AM to 5 PM. As a result, no booking was successfully arranged on my end. Subsequently, I received a call indicating that an appointment had been scheduled in my name—a claim which was entirely false. When discussing this matter with the doctor during our conversation and requesting assistance from reception in setting up an appropriate time slot, I was wrongfully accused of having called earlier that day about making an appointment despite it being unfeasible given where I was at that moment. My ability to engage on this call was limited because of work obligations; thus informing anyone of my personal engagement proved difficult. Nonetheless, when addressing these constraints during our exchange led only to frustration—essentially implying if just five minutes could be spared right then we might resolve scheduling concerns swiftly—it felt utterly disregarded as our call lasted only two minutes amidst all of this confusion after revealing I'm working. Under different circumstances regarding scheduling matters or if prior notice had been provided about any potential openings—and absent pressing work demands—I would have certainly accepted such an offer knowing how challenging getting appointments can be with your practice overall. The most disheartening aspect? The reception staff scheduled me for an appointment without notifying me beforehand while following up via message later—claiming they would investigate further into what transpired but simultaneously reinforcing their inaccurate account rather than verifying facts first-hand themselves before reaching conclusions about events surrounding communications logged by them in records maintained from calls made previously—notably frustrating especially considering implications laid bare within exchanges suggesting blame should rest upon myself instead. Patients deserve dignity without needing persistent advocacy simply for validation or basic transparency within healthcare systems! It highlights priorities seemingly misplaced towards safeguarding errors over genuine patient-centered service approaches here at play navigating interactions throughout processes involved! This experience has left me feeling alienated from accessible healthcare services altogether—the stress resulting along with feelings of disrespect ultimately led me toward abandoning efforts even just attempting routine appointments altogether- significantly impacting mood negatively thereafter throughout remaining parts within day’s activities ahead leading thereafter!
Sheladiya N.