LM

Liam M. 3 years ago • From Google

Rating

Poor

Poor communication and delayed test result notification

I have been experiencing persistent chest discomfort accompanied by coughing for approximately two years. Following a viral illness early last year, I was given a diagnosis related to ongoing health complications, which included significant chest symptoms. When I contacted the practice recently regarding these continuing concerns, I was informed of a finding related to my kidney that had apparently been identified on imaging from several months prior, which I felt was not communicated to me in a timely manner. This experience has left me frustrated with the overall service received. I have also encountered repeated difficulties with how information is shared between myself and the practice, and have found it challenging to receive responses from the management team when attempting to raise concerns.

The Forum Health Centre

2 years ago

Hi Liam It would be helpful to have more details to allow us to respond to your concerns and support your care. The operations manager at the practice who leads on complaints in Alicia O’Malley and no complaint has been received to date. Please email as much detail as possible to [email protected]

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