MK

M. K. 5 months ago • From Google

Rating

Bad

Poor communication and lack of child care examination

I am deeply disappointed by the level of care provided for my young child. There have been two significant concerns with our experience at this practice. The first relates to the management of a recurring ear condition. Following multiple appointments, despite indicators of infection being noted, the clinicians seen were reluctant to perform a thorough examination and suggested a watchful approach without properly investigating the issue. I had to request an examination several times during one visit before it was eventually carried out, only to be advised again to monitor the situation at home. It was only during a developmental assessment conducted elsewhere that hearing concerns were identified and a referral to a specialist service was arranged. The second issue concerns the handling of vaccination records. When I submitted international immunisation documentation in mid-2025 and specifically asked to be informed of any missing vaccines, the practice did not identify a gap in the vaccination schedule. Now that my child has reached the age of two, the practice has declined to provide catch-up vaccination through the NHS programme and instead directed us to arrange and pay for private vaccination elsewhere, citing the delay as our responsibility. I have not received a reply to correspondence I sent in late January. The overall experience has been marked by poor communication and a standard of care for children that falls well short of what should be expected.

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