Haverthwaite Surgery
After B. 5 months ago • From Google
Average
Poor communication and lost records left me unsupported
The practice demonstrated poor communication throughout my interactions. Emails went unanswered when I required help retrieving missing records and submitting a request to the NHS. A work-related document was initially not provided without any notification, and I only discovered this after following up by phone a week later. When I requested an appointment, it was not arranged. The practice completed a form on my behalf without seeking any input from me, and subsequently indicated that no medical history was on file, which appeared to be connected to the missing records issue. Overall, the service fell short of expected professional standards, and I have since transferred to another practice.
I contacted the surgery while away on holiday and experienced some health difficulties. The assistance and care provided was excellent. I am grateful to the team and particularly to the staff..
Haverthwaite Surgery
bernie r.
Excellent practice with friendly and helpful healthcare professionals throughout.
Haverthwaite Surgery
Alfred L.
I have never encountered a medical practice that appears to be run less effectively than this one. The front desk staff come across as unpleasant and frequently display poor attitudes. Their..
Haverthwaite Surgery
Rich (.
The clinical team deserves high marks, but the front desk staff fall significantly short. They appear to operate with minimal consideration for the needs of callers, treating patient concerns as a..
Haverthwaite Surgery
Ollie S.
I work here as part of the team, and everyone is genuinely wonderful. The surroundings are beautiful and really contribute to a positive atmosphere. I have great appreciation for those who manage..
Haverthwaite Surgery
Becky C.
I would like to express my gratitude to the entire team at this practice for their assistance when my family member required urgent care during a recent trip away. We were able to receive an..
Haverthwaite Surgery
After B.
The practice demonstrated poor communication throughout my interactions. Emails went unanswered when I required help retrieving missing records and submitting a request to the NHS. A work-related..
Haverthwaite Surgery
C M.