AB

After B. 5 months ago • From Google

Rating

Average

Poor communication and lost records left me unsupported

The practice demonstrated poor communication throughout my interactions. Emails went unanswered when I required help retrieving missing records and submitting a request to the NHS. A work-related document was initially not provided without any notification, and I only discovered this after following up by phone a week later. When I requested an appointment, it was not arranged. The practice completed a form on my behalf without seeking any input from me, and subsequently indicated that no medical history was on file, which appeared to be connected to the missing records issue. Overall, the service fell short of expected professional standards, and I have since transferred to another practice.

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