Cestria Health Centre
DS
Danielle S. 3 years ago • From Google
Bad
Disappointing experience overall. I had an implant inserted and after some time decided I wanted it removed to pursue family planning. I missed my first appointment due to the lengthy waiting period and my own oversight, so I rebooked. At the hospital appointment, staff were unable to locate the implant and it was confirmed that it had been positioned too deeply during insertion. I was referred back to my GP practice, where staff checked records to determine which arm it was in, but this information hadn't been documented and I couldn't recall myself. I was then referred for an ultrasound scan, which took approximately two months to arrange. I returned to my GP to ask about next steps, as no one had explained the process to me. I was told I would receive a call back, but this didn't happen, so I made another appointment. At this visit, I was informed the removal would need to happen at the hospital and was marked as urgent, which gave me some reassurance. The hospital subsequently scheduled an appointment, but when I called to confirm details, I learned it had been cancelled without explanation. I was told to contact my GP to find out why. When I did, I was informed it wasn't considered life-threatening, which confused me given the earlier urgent classification. From August through December, the process dragged on, and I was eventually told removal could happen in January, making it six months overall. Communication between departments has been poor, with information not being passed along consistently. I plan to change practices once this is resolved and would advise others to seek implant services elsewhere. This is my third implant and the only one where I've experienced significant problems. The prolonged situation has affected my wellbeing considerably and put my life plans on hold. I've since made additional appointments at another clinic earlier than my scheduled removal, hoping they might be able to help sooner. During a phone call with reception regarding my scan appointment, I found the staff member's tone unhelpful and dismissive. When I asked for clarification about a location I wasn't familiar with, the staff member repeated the information without patience or clarity until finally explaining it was a hospital. Having only recently moved to the area, I wasn't aware of the reference. There are other aspects to this experience I've forgotten over the months.
Michael M.