Rainham Health Centre
FM
Farhad M. 11 months ago • From Google
Bad
I visited the practice requesting a blood test form, which I needed urgently as a patient with a chronic condition. The reception staff indicated I would receive documentation by post within a few days and was told there was no need to return until notified. However, I did not receive any written correspondence or telephone call to inform me that my form was ready for collection. There appeared to be a significant lack of communication between the practice and patients regarding the status of requests. When I contacted the practice several days later to follow up, I discovered the form had actually been completed and available for some time. This raised concerns about how patients are expected to know when to collect important documents without any proactive notification from the practice. I understand the practice has been undergoing management changes, though I have not observed any visible transition in staffing or new management presence. Given the investment that patients and taxpayers make in NHS services, I would expect better coordination and patient communication. It seems concerning that despite complaints being raised, there has been no noticeable improvement in service delivery. I would hope the NHS monitors practices like this one more carefully to ensure standards are maintained.
colindavid s.