Thornbury Medical Centre

I am deeply disappointed with my experience at this practice. The reception staff displayed an unwelcoming attitude that made me feel undervalued as a patient. Given that the practice receives NHS..

It is extremely difficult to reach this practice by telephone. Extended wait times are common, and calls are frequently disconnected before speaking to someone. Booking an appointment proves to be a..

The reception team could benefit from additional training and support. Their approach sometimes makes patients feel like a burden, which can be particularly challenging for those managing mental..

I have been struggling since my surgical procedure, experiencing various physical symptoms that have been concerning to me. I have made several attempts to contact the practice for assistance. The..

The clinical staff members are helpful and supportive. However, I found one member of the reception team to be discourteous and lacking in basic courtesy. When I enquired about my medication, I felt..

The staff lack professionalism and competence. The clinical team appears indifferent to patient wellbeing and the care provided seems counterproductive. This facility is not fit for purpose and..

The reception experience at this medical centre fell short of expectations. During visits, my family member encountered what felt like dismissive attitudes and insufficient assistance. The..

Unprofessional conduct from some team members! Lacking in patient consideration and friendliness! The clinical staff were excellent though!

The practice fails to proactively communicate regarding administrative matters or concerns, requiring patients to initiate contact after an extended period to receive any updates.

I would rate this experience far lower if possible. I had not visited the practice in over two decades. I was experiencing a significant health issue and was encouraged by family members to seek an..

I found it difficult to receive clear explanations regarding my health concerns. With multiple ongoing health issues, I felt the practice was not adequately attentive to my needs. I experienced..

I have had ongoing concerns about my experiences at this practice. Several months ago, when my child was unwell, the assessment suggested a possible nappy rash and potential chest infection,..

I attended the surgery for a consultation regarding a potential joint injection procedure. The clinician conducted a comprehensive evaluation to determine whether this treatment approach would be..

Frustrating experience with a defensive approach from staff members who appeared unfamiliar with data protection regulations. When concerns were raised, management responded by suggesting continued..

I appreciate the reception staff member's understanding, politeness, and calm approach!

Excellent and welcoming medical professionals and support team members.

After moving to a new area following marriage, I had concerns about establishing a fresh relationship with a different medical practice. However, I have been pleasantly surprised by the attentive..

The staff were unhelpful and dismissive. They indicated they had attempted to contact me when this did not occur, and despite confirming a booking earlier in the day, I was unable to be accommodated..

The team at this practice demonstrated a helpful and supportive approach throughout my visit.

The reception staff came across as dismissive and impatient with patients. When attempting to address what felt like disrespectful behaviour from certain team members, particularly when language..