Denton Turret Medical Centre
DB
Denise B. 3 years ago • From Google
Bad
I am not registered with this surgery, though my father was. Following my father's passing, I was informed that the surgery would notify the relevant registration authority so that we could proceed with the necessary administrative procedures. This was expected to occur the following day. When I contacted the surgery, the receptionist was courteous and assured me I would receive confirmation once the information had been transmitted. However, no call came. The funeral directors subsequently contacted the surgery to enquire about the status, as there are strict timeframes for completing registration. Despite repeated attempts to obtain updates, we received no communication from the surgery. I eventually visited in person late on Thursday evening, only to be told the information had been sent at 2:30 that afternoon—three days after my father's death—with no prior notification to either myself or the funeral directors. I expressed my frustration to the receptionist, explaining that I should not have needed to follow up repeatedly and visit the surgery to get a response. The stress this caused my family was considerable and entirely avoidable. The receptionist's suggestion to contact the registration authority for an appointment the following week would have exceeded the standard timeframe for completion. In my view, the surgery demonstrated a lack of sensitivity in handling this matter. I have since learned this may not be an isolated incident regarding delays in sending necessary documentation. There are additional concerns about how the surgery cared for my father prior to his passing, though I do not wish to elaborate on those at present. I found the overall experience deeply disappointing.
Bethany B.