The Chestnuts Surgery
MY
M Y. 2 years ago • From Google
Bad
I spent eight weeks repeatedly visiting the practice with my young child who was experiencing a persistent cough that disrupted her sleep significantly, caused her to be unwell, and resulted in recurring temperature fluctuations. She was frequently absent from nursery during this period. Throughout these visits, I was consistently told there were no concerns and that the symptoms were typical of nursery-related illnesses, with advice to continue with over-the-counter pain relief. After eight weeks, I was seen by a different clinician who recommended imaging, which revealed fluid present that had not been previously identified. Following the imaging, I was informed that results would be communicated if action was needed, so I waited for contact. As my child's symptoms gradually improved over the following weeks, I assumed no intervention was required. Six weeks after the imaging, I received notification that I needed to attend an appointment to discuss the results. When I called to express my concern about the significant delay, the receptionist was supportive and arranged for a clinician to review my case. I was subsequently informed that antibiotics had been prescribed for a condition identified six weeks earlier. I found this approach deeply unsatisfactory. My child endured prolonged symptoms over approximately ten weeks while being advised to rely solely on over-the-counter medication on a daily basis, only to be prescribed antibiotics weeks after recovery had already occurred. I feel that throughout the eight weeks of repeated appointments, my concerns were not adequately heard or acted upon, and the overall care provided fell significantly short of what I would expect.
Deborah H.