The Surgery @ Aylestone
SJ
Shabana J. one year ago • From Google
Bad
My child has been dealing with allergies since early childhood. I was informed there was a waiting list for allergy testing, so I waited a considerable period only to discover she hadn't actually been referred. After arranging a referral myself, I was asked to wait several weeks for a response. When I followed up by contacting the surgery, I learned the hospital had declined the application citing insufficient documentation. The practice prescribed antihistamines and topical treatments, which had not been effective previously, and I felt frustrated not knowing the underlying cause of the allergies. I was only made aware of the rejection when I called to check on progress rather than being notified proactively. I was subsequently advised to try calling at specific times and told that if the application was rejected again, private options might be necessary. Overall, I felt the process was inefficient and that the care I received fell short of what I expected given the resources available to the practice and hospital.
Louie P.