Moorside Surgery

I was very disappointed by the approach taken at this surgery. I brought in an older individual who had experienced a fall and sustained significant injuries in the vicinity of the practice. I hoped..

I was informed that I needed to complete a physiotherapy appointment before I could be seen by the doctor regarding my back concerns. After waiting six weeks for the physiotherapy slot, I arrived to..

I was quite disappointed with my experience at this practice. Whenever I attempt to contact them, I find myself having to make multiple calls throughout the day before I can reach someone...

I have been attending this practice for a considerable time and have consistently found the clinical staff to be of excellent standard.

Excellent experience throughout my time as a patient here. I have consistently received helpful support from both the front desk staff and clinical team members. Everyone demonstrates a genuine..

Around eighteen months ago, I attended an appointment regarding upper right abdominal discomfort and bloating that had persisted for approximately two weeks. I suspected this might be related to..

My partner took our daughter to their registered practice. I've just spoken with them to find out what the healthcare professional said regarding the reason for the visit. They mentioned everything..

The current system of calling on the day at 8am to book an appointment works really well. I called a bit later than ideal today, but when I spoke to a considerate receptionist about what I needed,..

I previously had positive feelings about this practice, but I now share concerns that have been raised by others regarding the reception experience. The front desk staff communication style is..

Disappointing experience at this practice. The clinical staff member responsible for diabetes care seemed uncertain about their knowledge and frequently needed to consult with the doctor for..

The NHS service at this clinic has been disappointing. On multiple occasions when I've required assistance, I've felt let down and unsupported. I've consistently struggled to receive the care I..

UPDATE - I contacted the practice to arrange an appointment for blood tests that had been requested by the hospital. I was informed that the surgery no longer offers this service and was directed..

Generally, I have found this surgery to be satisfactory, though there have been instances where reception staff have displayed discourteous behaviour. I once noticed an unusual discolouration..

My partner has a respiratory condition and required an urgent prescription refill. Despite the surgery having records of her medical history, she was unable to receive assistance. The reception team..

This practice ranks among the most disappointing I've experienced. I previously attended another surgery with a similarly poor standing, and this one has proven no better. I received multiple..

I'm very grateful to the reception staff member I spoke with this afternoon and the nursing team who both made an exceptional effort to accommodate my son's appointment (even though I had..

The receptionist during my recent visit displayed a disappointing demeanor. I found the interaction to be unpleasant and unhelpful. It appears that additional training in customer service may be..

I'm pleased with my decision to register at this practice. I transferred to this surgery approximately two years ago due to its convenient location relative to my home compared to my previous..

Extremely disappointing experience. I waited over an hour on the telephone attempting to reach the surgery without success. Upon initially calling, I was third in the queue, which made the extended..

The reception team at this practice has not met my expectations. I found their communication style to be unhelpful and discouraging when attempting to arrange appointments. Their telephone manner..