Werneth Medical Practice

Over the past few weeks I've received several vaccinations, so I'm hopeful I have good protection now. I visited today to arrange prescriptions for myself, my spouse, and my child, and the..

The staff members were impolite and unhelpful, and I felt the customer service was poor. I was dissatisfied with my experience at this medical centre and decided to lodge a formal complaint with the..

I have found it very difficult to secure an appointment at this practice. The telephone system is problematic, with lines frequently busy during the booking window, and when contact is eventually..

The visit went well, with everything conducted in a professional manner.

Such a poor experience at this practice that I would not recommend it.

I called requesting an urgent appointment but was told there were no slots available. When I asked about booking in for another day, I was again informed that nothing could be arranged. I then..

Absolutely no good..I wouldn't join if I hadn't already...the reception team could be improved and obtaining an appointment is very difficult, as calls often go unanswered and when contact is made..

The staff members were quite discourteous and their conduct seemed unprofessional. It took several attempts to get through when calling the practice. I have observed staff members conversing amongst..

I have serious concerns about the standard of care being provided at this practice. My mother has experienced ongoing health issues over an extended period, and I feel these concerns have not been..

I appreciate the care provided by the district nursing team who assisted with my wound management following my surgical procedure. They demonstrated professionalism and treated me with respect..

Disappointing experience with the service received. The reception staff were unhelpful when I arrived slightly behind my scheduled time, and I was turned away without being seen. This contrasts with..

The service has been consistently disappointing over an extended period. Obtaining an appointment requires waiting considerably longer than ideal, and there have been instances where appointments..

The reception team were pleasant and accommodating. I have consistently had positive experiences at this practice and would recommend it. 😄

Absolutely appalling!!! It took a considerable wait to get through on the phone and then there were no appointments available, not even for an urgent situation involving my child. This is ridiculous!!

If you are feeling unwell, you may want to consider visiting a walk-in centre instead. I found the reception experience to be unhelpful and felt it made my situation worse when calling ahead. I..

Extremely frustrating experience! Called at 8 as instructed and got through at 8:20, only to have the call disconnected. Called back and didn't manage to connect until 9:45. Despite being fourth in..

Attempting to secure an appointment throughout the week proved to be an unproductive experience.

This surgery has been extremely disappointing and frustrating to deal with. The phone lines are not answered promptly. I called earlier and had to wait for 8 minutes listening to the phone ring..

The shift towards online-only appointments has created barriers for older patients who are less comfortable with technology, making it difficult for them to access medical care in a way that suits..

The clinician at this practice should consider whether their current approach aligns with their professional responsibilities, as the demands of the role appear to have resulted in a somewhat..