West Kensington Gp Surgery

UPDATE July 2025. A FORMAL COMPLAINT IS BEING PROCESSED. The issues continue to persist. One member of the reception team consistently comes across as rude and lacking in empathy during phone..

Surgery fails to meet NHS guidelines and contract.

Very happy with the services provided at the surgery! The reception staff is efficient and kind. Special thanks to the clinical team who are very understanding, supportive and helpful.

A wonderful place to receive care 🥰

Wonderful practice, thank you for all the assistance and support provided to my relative and our family. We are delighted to be patients at this surgery.

An excellent medical practice that consistently demonstrates prompt and attentive service.

This is my husband's account. On the morning of a recent appointment, I came in for a routine screening test. Having recently relocated from abroad and never undergone this type of procedure before,..

The service provided was satisfactory.

I have found my experience at the local NHS GP surgery to be very positive. The team members are considerate, attentive, and genuinely supportive. As someone whose first language is not English, I..

I am delighted to praise this medical practice. The team members are remarkably supportive and compassionate; we have received outstanding clinical guidance for our family across multiple..

The appointment ran considerably behind schedule and did not commence at the expected time.

I received exceptional care at the local surgery. I was genuinely appreciative of the thorough assessment provided during my appointment and the exceptionally kind reception staff member who was..

I have been attending this practice for more than seventeen years, having followed them to their current location after they relocated. The reception staff have consistently made me feel welcome..

This practice has not met my expectations. I have attended multiple appointments regarding the same concern, yet I have not received the support I was hoping for. I was informed that someone would..

I'm aware that online pseudonyms are commonly used. Additionally, I'm concerned that you may be breaching confidentiality and GDPR regulations by accessing healthcare records to identify who has..

I felt quite let down by the experience. The inability to arrange an urgent appointment by phone, even for younger patients, seemed unhelpful. The process requires completing an online form first,..

Had a positive experience with the video appointment format. The connection was reliable and the visual quality was clear throughout. Would be happy to use this method for future consultations.

👎 👎 👎 👎 👎 👎 I will always give you this rating of zero, which is what you deserve in my view. You do not merit anything positive from me. What happened during my visits to your surgery..

The staff members at this practice, including both clinical and administrative personnel, demonstrated professionalism, warmth and compassion throughout my visit. I appreciated the quality of care..

The service provided fell significantly short of expectations. Obtaining contact with a medical professional required persistent attempts over a couple of days, and communication was handled through..