Tynycoed Surgery

Poor service

Felt uncared for and totally disregarded by my GP Practice. (Tyn-Y-Coed Surgery) Left really unsatisfied with the level of service from GP receptionists when I went to the GP this week to renew my prescription. After being told that I needed to have a medication review by the Prescription Hub I have tried for four consecutive weeks to get an appointment with a doctor without any success at all. This has led to me going without my medication completely for the last 3 days. When I went to the GP Surgery i felt that the GP Receptionists were most unconcerned and unhelpful stating that there was nothing that they could do. I tried to emphasise that it was important that I did not miss any of my medication, as told to me by my hospital Consultant Doctor and hospital team but I felt like I was being totally disregarded. I asked if they could print an urgent prescription for me which I could collect at the end of the day and take to the pharmacy only for it to take 2 days to be signed by one of the GP Doctors. Now I’m waiting for the prescription to be dealt with at the Well Pharmacy next door and I can understand that they need time to dispense the medication. Whats made matter worse is that we have just had a long Bank Holiday weekend and now I have to wait for the Pharmacy to catch up. I’m not one to complain and I know that there are many patients in the exact same situation as me but I think the system stinks and something needs to be done. Left me thinking should I write a formal complaint to the GP Surgery otherwise nothing ever changes does it? Here’s to hoping that I get my medication tomorrow from the Pharmacy. Thankfully on this occasion other than the undue stress caused I have not become unwell because of the incompetence of the GP Practice.