Tynycoed Surgery
Dale P. one year ago
Great
Appointment
BadReception
BadCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentPoor service
Felt uncared for and totally disregarded by my GP Practice. (Tyn-Y-Coed Surgery) Left really unsatisfied with the level of service from GP receptionists when I went to the GP this week to renew my prescription. After being told that I needed to have a medication review by the Prescription Hub I have tried for four consecutive weeks to get an appointment with a doctor without any success at all. This has led to me going without my medication completely for the last 3 days. When I went to the GP Surgery i felt that the GP Receptionists were most unconcerned and unhelpful stating that there was nothing that they could do. I tried to emphasise that it was important that I did not miss any of my medication, as told to me by my hospital Consultant Doctor and hospital team but I felt like I was being totally disregarded. I asked if they could print an urgent prescription for me which I could collect at the end of the day and take to the pharmacy only for it to take 2 days to be signed by one of the GP Doctors. Now I’m waiting for the prescription to be dealt with at the Well Pharmacy next door and I can understand that they need time to dispense the medication. Whats made matter worse is that we have just had a long Bank Holiday weekend and now I have to wait for the Pharmacy to catch up. I’m not one to complain and I know that there are many patients in the exact same situation as me but I think the system stinks and something needs to be done. Left me thinking should I write a formal complaint to the GP Surgery otherwise nothing ever changes does it? Here’s to hoping that I get my medication tomorrow from the Pharmacy. Thankfully on this occasion other than the undue stress caused I have not become unwell because of the incompetence of the GP Practice.
Complete waste of time dealing with this medical office. Called to get my test results and was informed no doctor is available for a quick consultation. This is now my third consecutive day of..
Tynycoed Surgery
haf m.
All aspects tailored to address the COVID-19 situation
Tynycoed Surgery
Donna E.
After undergoing major cancer surgery and skin grafting at Morriston, I felt completely abandoned without any post-operative care. I was terrified I might lose the skin graft, and the area reeked of..
Tynycoed Surgery
Katherine T.
I just had my initial in-person consultation with Dr Penry, and from the moment I arrived at reception through to the consultation itself, the entire experience was incredibly warm, professional,..
Tynycoed Surgery
Richard H.
Excellent healthcare experience with efficient scheduling. The entire team demonstrates a welcoming and courteous demeanor.
Tynycoed Surgery
Skysthelimit S.
I've been a patient at this practice for three decades, thankfully with minimal visits. When I phoned in the morning about breathing difficulties, I was instructed to call back at 1pm! Fine, I..
Tynycoed Surgery
Pippa O.
I've never encountered any issues here. My late partner was an amputee with complex health challenges, yet he consistently received same-day or next-day medical attention. During my initial..
Tynycoed Surgery
Roger W.
Got our covid shots today at T'yn y coed, and the whole process was incredibly smooth. The staff were fantastic, and we were in and out super quickly. Really impressed with how well-organized..
Tynycoed Surgery
Kerry R.
Spent more than 120 minutes waiting in queue at second place in line—utterly repulsive and unacceptable.
Tynycoed Surgery
John L.
Scheduling an appointment at this surgery is an absolute nightmare. I spent four consecutive days attempting to secure a slot, but ultimately abandoned my efforts. Their system requires calling..
Tynycoed Surgery
Morgan T.
Terrible experience from start to finish. Their competence is seriously questionable. I attempted to discuss multiple issues, but their responses were no more insightful than a basic Google search...
Tynycoed Surgery
mark D.
Attempting to contact the surgical department via telephone proved to be an incredibly frustrating experience. After being shuffled from one holding line to another, I spent a total of fifty-one..
Tynycoed Surgery
RYAN S.
Scheduling a medication review is incredibly frustrating. The clinic only allows bookings during a narrow two-hour window in the morning, and you must call precisely within those times. It seems..
Tynycoed Surgery
Keith R.
Scheduling a consultation at this medical practice is an absolute ordeal, and if you're experiencing health issues, you'll continue to endure them. Based on previous interactions, it seems they have..
Tynycoed Surgery
Anna B.
The staff member at reception was incredibly knowledgeable and welcoming. Dr. Foley is an exceptional physician! She demonstrated genuine care and empathy, making me feel truly heard and valued,..
Tynycoed Surgery
Steve P.
Exceptional surgical procedure with a supportive medical team of numerous physicians and nursing staff. However, be prepared to repeatedly call at 8:00 AM to secure a morning consultation slot.
Tynycoed Surgery
Jake A.
The front desk staff member was incredibly pleasant, greeting visitors with a delightful and friendly demeanor. Dr. James Simpson is an exceptional general practitioner, demonstrating remarkable..
Tynycoed Surgery
Sarah J.
Severe withdrawal symptoms due to delayed medication delivery. I reached out to inquire about potential solutions, like obtaining a prescription from an alternative source, only to be met with a..
Tynycoed Surgery
Ruth B.
Impossible to reach a single person. Consistently unresponsive. They misplaced my medication order completely.
Tynycoed Surgery
Dale P.
I'm thoroughly disappointed with the service from GP receptionists during my recent visit to renew my prescription. After being informed that I needed a medication review through the Prescription..
Tynycoed Surgery
Lee P.