Broken Cross Surgery
Anonymouse one month ago
Bad
Appointment
BadReception
BadCleanliness
GreatCare
BadRespect
BadSeen On Time
BadPoor service
Not only is navigating the website extremely user unfriendly, but getting an appointment itself is also difficult, when you do, you have to wait weeks. I had an appointment, arrived early, and waited, and waited…… 40 minutes over. I went to reception to see what was happening, to be told that the doctor was ill and my appointment was cancelled. They “tried to contact me be couldn’t.” I’d had one missed call that morning but no message, voicemail, text, nothing. Not good enough. I was absolutely fuming. My time is precious too, but they don’t seem to care. I took time off work to be there. Poor service from a surgery I’ve been a patient of for 20yrs.
We recently transferred our care to Broken Cross Surgery and have been genuinely impressed with the whole experience. The online registration form was simple to complete, and we were welcomed as new..
Broken Cross Surgery
Bill A.
During a period of significant personal difficulty and uncertainty, every member of the team at Broken Cross Surgery with whom I interacted demonstrated exceptional helpfulness, reassurance and..
Broken Cross Surgery
Anonymouse
Not only is navigating the website extremely user unfriendly, but getting an appointment itself is also difficult, when you do, you have to wait weeks. I had an appointment, arrived early, and..
Broken Cross Surgery
Joi R.
Recently relocated and registered at this practice after leaving our previous surgery, which had significantly lower ratings. The experience has been remarkably different in the best way possible...
Broken Cross Surgery
Олена О.
I recently relocated to the area and registered with a local surgery. Based on my experience to date, I find it difficult to understand the high ratings this practice receives. In my view, the..
Broken Cross Surgery
Jayne D.
After experiencing illness for a week and trying over-the-counter remedies along with seeking advice from a pharmacist, I felt it was necessary to arrange a GP appointment. My concerns were growing...
Broken Cross Surgery
louise b.
Every member of the reception team demonstrated warmth, helpfulness, kindness, and a cheerful demeanor.
Broken Cross Surgery
Peter B.
I recently relocated to the area and attended Broken Cross Surgery for the first time. I was thoroughly impressed by their patient-focused approach and can honestly say this represented my best..
Broken Cross Surgery
jennifer g.
The reception staff were extremely accommodating and arranged a phone consultation with the practice pharmacy team for me. I had a very positive experience overall.
Broken Cross Surgery
Sue L.
I had a quick appointment at the surgery that lasted around 10 minutes. The clinician I saw was very thorough and demonstrated a professional approach throughout. I would be happy to recommend this..
Broken Cross Surgery
Mysore M.
Demonstrated genuine warmth and empathy throughout the consultation.
Broken Cross Surgery
Jacky P.
Excellent medical professionals who go above and beyond to help. Much appreciated.
Broken Cross Surgery
Iuliia M.
Excellent practice. I have been a patient here for several years and have consistently been able to secure appointments promptly when needed urgently. The team demonstrates particular efficiency..
Broken Cross Surgery
Saira P.
I was offered an appointment with a healthcare professional instead of a GP and can genuinely say that they are a credit to the surgery. Their kind and caring manner along with their ability to..
Broken Cross Surgery
Steve B.
The healthcare professional I saw went above and beyond with my care and demonstrated attentive listening throughout my appointment. I am very grateful for their approach.
Broken Cross Surgery
Sarah S.
The entire team at the practice demonstrates a warm and supportive approach to patient care. Staff members consistently go the extra mile to assist. I would strongly encourage others to visit this..
Broken Cross Surgery
Nicola C.
Thank you for the thorough, diligent and superb care we have received. I would like to highlight one clinician for their excellence, diligence and attention to detail. Extremely intuitive, they are..
Broken Cross Surgery
Ga B.
I recently registered with a local GP surgery and initially felt hopeful based on the positive feedback I had read. Unfortunately, my experience has fallen short of expectations. I submitted a..
Broken Cross Surgery
Mira K.
What an amazing practice. I have not had much faith in medical surgeries for some years, however moving to this surgery has been the best thing I could have done. All the staff are friendly,..
Broken Cross Surgery
damien s.
Just want to write a review on behalf of my wife and a family member, they visited a clinician to discuss some health concerns. The clinician was caring, professional, fully explained the whole..
Broken Cross Surgery
D “.