Beauchamp House Surgery
SS
Silviu S. 4 years ago • From Google
Bad
At first, we suspected discriminatory treatment due to our non-British accent, but after reading other reviews, it's clear this is simply a matter of poor education or lack thereof. The women at reception consistently treat us terribly, displaying complete indifference to patients who are clearly calling with genuine concerns. Their attitude is consistently unhelpful and dismissive. There is one exceptional young staff member in a wheelchair who stands out as incredibly kind and supportive. He is genuinely a wonderful human being and a credit to the organization. I've attempted to address the issue by contacting the practice manager, who promised an internal investigation into the receptionist's behavior, but nothing has changed. Booking an appointment is practically impossible, and when requested to schedule at the Springfield Hub, they flatly refuse. They never identify themselves, always speaking in a condescending manner. I sincerely hope they one day find themselves in a situation where they receive the same level of callous treatment they currently dish out.
Niyi O.