IP

Ian Potter9 months ago

Rating

Bad

  • Appointment

    Average
  • Reception

    Average
  • Cleanliness

    Average
  • Care

    Average
  • Respect

    Average
  • Seen On Time

    Average

Poor service and rude staff at medical center

The reception experience at this medical center left much to be desired. A young staff member's discourteous attitude and use of the pandemic as a justification for subpar appointment scheduling was disappointing. It's high time they ceased using COVID-19 as a shield for their inadequacies. The situation remains chaotic. Several months later, I encountered further issues when contacting their out-of-hours service. The woman who answered was brusque and unhelpful, insisting the center wasn't open despite online information indicating otherwise. She seemed more concerned with correcting me about their opening time than offering assistance. Her lack of interest in addressing my needs was evident, concluding with a perfunctory apology and claim of powerlessness. This level of service is unacceptable, especially considering the fees we pay. One must question the competence of those running this establishment and whether they truly prioritize patient care.

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