JT

Joanne T. one year ago • From Google

Rating

Bad

Poor service and unnecessary hospital trip

Extremely frustrated with Longton Group Practice's declining standards since the pandemic. They denied my antibiotic prescription request, abruptly terminated our call, and directed me to contact 111 instead. The subsequent 24-hour delay forced me into an unnecessary journey to Chorley hospital for a simple chest examination before finally receiving antibiotics. What should have been an 8-minute trip stretched into 2+ hours, wasting fuel and incurring parking charges. The practice's phone system is equally problematic - frequently disconnecting calls after long waits, only to be instructed to call back the following day. Are patients expected to predict illnesses in advance to secure appointments? The deterioration in service quality is truly concerning.

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