Lanchester Medical Centre

The team here consistently demonstrates a high standard of care. Since becoming a patient with additional needs, I have reached out on several occasions and have found them to be very understanding..

I have found the service provided over the years to be quite satisfactory and I have been a resident of this area for 28 years, having remained registered with this practice throughout that entire..

The reception team are friendly and welcoming, however I had a disappointing experience with one of the clinicians. As someone with mental health concerns, I felt unsupported during my..

After more than ten years with the practice, the departure of one particular clinician was the final reason for me to leave. The quality declined noticeably following the change in management, and I..

The receptionist's manner during the telephone call was not pleasant.

Excellent service. Was referred to a specialist clinic at one location but was told there was a long wait. The receptionist arranged for my referral to be redirected to an alternative hospital and I..

I would like to commend the reception team and those handling telephone enquiries for their professionalism, compassion and welcoming demeanour in their roles. The locum clinicians who have recently..

It's concerning that the situation has reached a point where team members, whether currently employed or formerly associated with the practice, feel compelled to defend their workplace. The..

This experience was extremely disappointing. I was expecting a callback within a specific timeframe but did not receive one. The level of care and understanding shown felt inadequate, particularly..

Excellent standard of care and service provided

I wanted to express my appreciation for the support provided by the team at the medical centre in assisting me to adapt to living with a chronic health condition. Over the past decade, this journey..

Simply the best - from receptionist to clinical staff to practice management to the doctors. Prompt, polite, compassionate and efficient care throughout - I would give 10 stars if I could. Thank you

It's hardly worth contacting them. There are perpetually limited appointment slots available. Callback services are not reliably provided. The reception team can be challenging to work with...

Disappointing experience with lengthy delays in securing an appointment and extended waiting periods.

I recently relocated to the area and registered with this medical centre and I'm delighted with my decision. I'm extremely grateful to the clinical team for their prompt attention to my scan results..

My time at the medical centre was very positive. Despite the practice having received unfavourable feedback previously, I have noticed a marked improvement across various aspects of the service.

Finding it extremely difficult to secure an appointment at this practice. The system requires patients to call at 8am to arrange a telephone consultation with a clinician, who then determines..

I was really impressed by how helpful everyone at this surgery turned out to be. The clinician I saw was absolutely brilliant and provided me with excellent support. The nursing staff member who..

The management team requires immediate changes.

I contacted the reception team on behalf of someone who had recently relocated just outside the practice boundary and was attempting to register elsewhere. When seeking to arrange an appointment for..