Broad Oak Medical Practice
CL
Ck L. 2 years ago • From Google
Great
My experience with this medical practice has been predominantly positive. While I acknowledge that others may have had different encounters, I've found the appointment booking process to be generally accommodating. For non-urgent matters, I've successfully scheduled pre-bookable appointments. More importantly, when I've required same-day consultations, I've typically been able to secure them, with only a couple of exceptions over the past two years. The staff has demonstrated commendable flexibility in addressing my health concerns, actively seeking solutions to ensure my ability to attend appointments and receive necessary treatments. I'd like to express my sincere appreciation to Dr. Quinton and Nurse Practitioner Debbie for their recent assistance and support. Their presence at the surgery is a significant asset. Despite facing considerable pressure, the reception staff has consistently provided helpful service to me. However, I would suggest increasing the availability of blood test appointments. On several occasions, I've had to resort to hospital visits for quicker results, rather than enduring a weeks-long wait at the surgery. Regarding the Dr. IQ app, while it functions effectively for medication requests, I encountered an issue when attempting to order a sick note. The request went unanswered, necessitating a call to the surgery. I was informed that this system isn't consistently monitored, and future requests should be made via phone.
Emir E.