Hammersmith Surgery
Nikki A. one year ago • From Google
Excellent
Positive GP Experience Despite Some Grumpy Receptionists
For the past 23 years, I have been a patient at this GP surgery. I find that the introduction of more pharmacists has proven to be beneficial. Additionally, I appreciate the option to schedule a telephone appointment when an in-person visit isn’t necessary; this service was particularly valuable during the Covid pandemic, allowing me to secure appointments without any hassle. While some reception staff members may come across as unfriendly, I don’t think their demeanor should significantly impact my overall rating due to just a few less-than-pleasant interactions. To those working at reception: Having experience in customer-facing roles myself, I understand how demanding it can be. It’s essential to treat patients with the same respect and kindness you would wish for yourself. Everyone faces their own challenges while also managing interactions with difficult individuals. I often say that responding with kindness is key in these situations. Furthermore, implementing weekly debrief sessions could greatly benefit all staff members by providing them an opportunity to express frustrations and decompress from their day-to-day experiences effectively.
It's a great practice, and I've never encountered any problems.
Hammersmith Surgery
Simmons B.
I've visited numerous general practitioner clinics over the years. This practice truly stands out as exceptional. The personnel, including administrative staff and doctors, are incredibly welcoming...
Hammersmith Surgery
Pierre G.
I've been a patient at the Hammersmith medical practice for a decade. Their service is mediocre, and the front desk personnel consistently demonstrate a lack of professionalism and courtesy,..
Hammersmith Surgery
Diana P.
The front desk staff displayed a complete lack of professionalism. They spent an entire hour attempting to locate my information in their system, or more accurately, proved utterly incapable of..
Hammersmith Surgery
smoothjamm s.
Terrible establishment. Looking for a spot where misdiagnosis and subpar treatment are guaranteed? Look no further 👍
Hammersmith Surgery
Christopher J.
Throughout the more than 35 years that my wife and I have been patients at this practice, we have had predominantly positive interactions with nearly all of the doctors here. While there have been..
Hammersmith Surgery
Gareth S.
The service I received was exceptional, and this establishment truly merits top marks.
Hammersmith Surgery
nftier (.
The medical professionals are competent, but the front desk staff are incredibly discourteous and display a complete lack of empathy towards patients. It frequently takes up to a week or longer to..
Hammersmith Surgery
JJL P.
A truly abysmal general practice clinic in west London. The medical staff are incompetent, and the front desk personnel are equally awful. Scheduling an appointment is practically impossible, with..
Hammersmith Surgery
Lizzie C.
The medical professional I consulted and the nurse who conducted my blood tests were adequate and pleasant. However, the reception staff are utterly devoid of charm. They consistently display an..
Hammersmith Surgery
gifti d.
Absolutely the most terrible general practitioner I've encountered. Despite me thoroughly detailing my medical concern and previous diagnostic work, they completely disregarded the urgency of my..
Hammersmith Surgery
Waqar B.
Fresh team members who are excellent, I'd absolutely endorse this place.
Hammersmith Surgery
Guilherme M.
Absolutely the most incompetent medical practice in the city. They treat patient care like a complete farce, showing zero professionalism or genuine concern for your medical well-being. Utterly..
Hammersmith Surgery
teddy :.
I was unable to meet with a doctor in person because my appointment was cancelled, which left me feeling quite let down. To make matters worse, the reception staff displayed a lack of..
Hammersmith Surgery
Lou S.
As a tech executive, I can confidently state that their client portal, Patchs, represents one of the most poorly designed scheduling tools I've encountered. The appointment booking process is..
Hammersmith Surgery
Paul y.
Charming atmosphere complemented by exceptional personnel.
Hammersmith Surgery
Rebecca C.
I attended an ECG appointment this morning and was finished within just 20 minutes. The practice operates with remarkable efficiency.
Hammersmith Surgery
rhona e.
I was stuck on hold for an excessively long time, desperately attempting to secure an earlier medical appointment for my grandmother, as the facility had initially scheduled her for a date far in..
Hammersmith Surgery
Marina M.
An absolute nightmare of a medical practice! The physicians show zero empathy towards patients and seem indifferent to your health concerns. Referral wait times are endless, and instead of providing..
Hammersmith Surgery
Joy C.
Convenient self-check-in system and an exceptional nurse. I'm truly grateful for her swift and seamless blood drawing process, which was completely stress-free. Her professionalism was outstanding.
Hammersmith Surgery
M P.