Neetside Surgery
GS
Gregory S. one year ago • From Google
Bad
This practice was once regarded as exemplary, with all staff members demonstrating helpfulness and care. There appears to have been a significant shift in standards. The reception team, nursing staff, and phlebotomy personnel remain as pleasant, courteous and attentive as they have always been. However, the clinical practitioners seem reluctant to conduct face-to-face consultations, presenting themselves as dismissive and lacking in empathy or genuine concern. I feel disappointed by what appears to be a lack of care and engagement from the clinical team. They appear to create obstacles that hinder patients from accessing appropriate care. The first obstacle is the triage questionnaire, which requires you to describe your concern but only permits focus on a single issue, making it impossible to explain multiple interconnected health matters. This section essentially requires self-diagnosis. The second part asks about symptom duration, which seems reasonable, yet there appears to be an underlying intention. Stating a short duration gives practitioners the opportunity to suggest waiting to see how things develop, whilst stating a long duration allows them to question why you are seeking help now. However, they tend to avoid direct patient contact, preferring to communicate via text messages that do not permit responses. You are then asked what steps you have already taken to address the problem, but relying on self-diagnosis means you may have misunderstood the issue entirely. Another question asks what concerns you most – of course there are concerns, otherwise the form would not be necessary. The final question asks how you would like to be helped, meaning you have been asked to diagnose yourself and now must suggest your own treatment plan. I would appreciate an explanation for the apparent reluctance to see patients in person, particularly when other practices in the area manage to do so despite similar workloads. The most realistic expectation from this practice is perhaps a telephone consultation. There is a particular clinical practitioner who appears to take satisfaction in emphasising their expertise, knowledge and status whilst providing irrelevant information. If offered an appointment with this individual, considerable time should be set aside for two reasons: firstly, appointments routinely run significantly over the scheduled time, and secondly, before providing any assistance, this practitioner feels compelled to discuss their importance, knowledge and unrelated matters. This represents a disappointing decline from what was previously considered the finest medical practice in the surrounding area.
Lorna C.