Farrow Medical Centre
FF
Farid F. 3 years ago • From Google
Bad
When we initially registered at this practice, the standard of care was acceptable. Unfortunately, the quality has deteriorated significantly, and I have serious concerns about whether this practice is providing safe healthcare to its patients. My wife, who was ten weeks pregnant, experienced severe pain in the lower back area that made it impossible for her to sit comfortably or sleep through the night. We contacted the practice first thing in the morning and were offered an in-person appointment at 11 AM, which we were grateful for. However, shortly afterwards we received a message indicating the appointment had been cancelled and that a clinician would call instead. During the telephone consultation, which I was present for, my wife explained her severe pain and swelling in detail. I was disappointed by the response, as the clinician suggested this type of pain was a normal part of pregnancy and that nothing could be done to help. The call ended quickly without further discussion. Believing this assessment was incorrect, I arranged an urgent appointment with a private healthcare provider the same day. When examined there, my wife was diagnosed with a significant infection and was prescribed a course of antibiotics along with additional treatment. It is concerning to consider what might have happened had we not sought this alternative medical opinion. This practice appears to have fallen short of the standard of care expected, and I question whether they are fulfilling their responsibility to patients.
Farid F.