SW

Sue W. 6 years ago • From Google

Rating

Bad

Practice closure left me without urgent appointment access

The practice's accessibility proved challenging when I became unwell on a day when the entire surgery was unavailable for staff training, which resulted in me attending the emergency department in Scarborough. Following my discharge, I was advised to arrange an appointment with the nursing team. The nurse was pleasant and helpful, though unable to provide the specific guidance I required, and instead recommended a telephone consultation with a clinician. After waiting a week for this call, I was informed that an in-person appointment would be necessary and was directed back to reception, where I learned that no appointments were currently available and was instructed to call on Monday morning when the appointment system would release additional slots. Attempting to contact the practice by phone on a Monday typically involves a considerable wait time. It seems inefficient that when a clinician determines an appointment is needed, the appointment cannot simply be booked at that point rather than requiring me to navigate multiple steps and make additional calls, which feels like an unnecessary use of both my time and the reception team's resources.

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