Highparks Medical Practice
AD
Andy D. 3 years ago • From Google
Bad
For nearly three decades, our family has relied on this healthcare practice, experiencing only a few fluctuations along the way. Overall, until the onset of COVID-19, we had a wonderful experience. Retired Dr. Wheeler and Dr. Nurcombe-Thorne provided exceptional care during their tenure. However, since the arrival of Dr. Bell as the head of practice and with the introduction of e-consultation services, we have noticed a significant decline in service quality. Getting appointments has become increasingly difficult; we're often instructed to use e-consultation instead and then wait up to three days for responses. I recently needed to follow up after a hospital visit and it took them an astonishing three months to get back to me. Moreover, there have been issues such as lost prescriptions and missing letters from specialists that added frustration to our experience here. On two separate occasions, Dr. Bell promised he would return my call but never followed through with that commitment. Ultimately, we've decided we can no longer continue with this practice due to its deteriorating quality; it’s clear that Dr. Bell is not effectively managing things at all compared to how they were under Doctor Green's leadership. I want to express my gratitude towards Doctor Nurcombe-Thorne—he is a young physician who embodies genuine old-fashioned values—but unfortunately now we are unable even to schedule appointments with him anymore which led us toward leaving this practice altogether. Andy Doran
denisa d.