Edith Cavell Practice
RN
Renae N. one month ago • From Google
Bad
This practice was once excellent, but standards have noticeably declined over recent years. Several years ago, I had a very positive experience. The practice made an effort to ensure continuity of care with the same clinician when possible, and every healthcare professional I saw was compassionate and attentive, taking time to listen to my concerns and provide clear explanations. I have only seen one clinician recently who was satisfactory. However, obtaining an appointment has become extremely difficult. The appointment booking system no longer allows telephone calls to reception; everything must be handled through the app, which may result in a curt response from reception staff within five days, or you may find yourself repeatedly following up for a reply. Two members of the reception team are notably unfriendly during phone interactions. This is unfortunate as they represent the practice to patients, and they appear disengaged and reluctant to provide assistance. While I recognise the pressures facing the NHS, I have since registered with a different practice where the standard of care is considerably superior. Basic courtesy and understanding cost nothing.
Juan G.