Edith Cavell Practice
Renae N. 5 months ago • From Google
Bad
Practice declined after app-only booking system introduced
This practice was once excellent, but standards have noticeably declined over recent years. Several years ago, I had a very positive experience. The practice made an effort to ensure continuity of care with the same clinician when possible, and every healthcare professional I saw was compassionate and attentive, taking time to listen to my concerns and provide clear explanations. I have only seen one clinician recently who was satisfactory. However, obtaining an appointment has become extremely difficult. The appointment booking system no longer allows telephone calls to reception; everything must be handled through the app, which may result in a curt response from reception staff within five days, or you may find yourself repeatedly following up for a reply. Two members of the reception team are notably unfriendly during phone interactions. This is unfortunate as they represent the practice to patients, and they appear disengaged and reluctant to provide assistance. While I recognise the pressures facing the NHS, I have since registered with a different practice where the standard of care is considerably superior. Basic courtesy and understanding cost nothing.
The nursing staff member I saw was excellent. I've been attending appointments for years, and they have consistently demonstrated professionalism, helpfulness and a friendly manner.
Edith Cavell Practice
salma b.
Excellent service, highly satisfied with the experience.
Edith Cavell Practice
Gifty B.
I attended an appointment at a local practice for routine health checks. The clinician I saw was courteous, friendly, respectful and professional throughout the visit. They were particularly helpful..
Edith Cavell Practice
Joanna O.
The clinician was kind and lovely, treating me in a pleasant and professional manner.
Edith Cavell Practice
Esther S.
Excellent medical practice with a welcoming team and healthcare professionals who are genuinely engaged and well-informed.
Edith Cavell Practice
Paul F.
A new online healthcare services platform has recently been introduced and appears to have promising features. However, it appears that a number of patients did not receive the access credentials..
Edith Cavell Practice
Just M.
The clinician I saw was very professional and provided excellent service, making me feel genuinely listened to, which is something I find refreshing. I would be delighted if they could become my..
Edith Cavell Practice
Normi L.
I have been registered with this surgery for the past three years and am very satisfied with the service provided. I have particularly appreciated the consistent support I have received from a..
Edith Cavell Practice
Abdoulaye D.
Had a very positive experience at the practice with friendly and helpful staff. I was pleased with my visit and left feeling satisfied.
Edith Cavell Practice
Anna G.
I'm very happy with the surgery. The staff are helpful and friendly, and I particularly appreciated my appointment with the clinician I saw.
Edith Cavell Practice
Asha S.
The healthcare professional demonstrated kindness and patience throughout the appointment, which helped me feel at ease during the visit.
Edith Cavell Practice
Richard D.
A pleasant and supportive experience, much appreciated!
Edith Cavell Practice
chaitra n.
A member of the nursing team was excellent in their work. The clinician who was originally scheduled to see me was unavailable, and another nurse very kindly agreed to see me instead, despite having..
Edith Cavell Practice
Richard w.
The practice consistently provides prompt replies and I really cannot praise them enough 😃
Edith Cavell Practice
Sabina G.
As is typically the case, the service was considerate and conducted with professionalism.
Edith Cavell Practice
James T.
A welcoming practice with approachable front desk staff and experienced clinicians. I have consistently felt looked after throughout my visits. Appreciation to everyone on the team!
Edith Cavell Practice
Marvia D.
The healthcare professional provided excellent care. Thank you.
Edith Cavell Practice
Sheba K.
I never feel overlooked at this practice. I make an effort to maintain my health and avoid unnecessarily burdening the surgery with appointments that could be better used for more pressing cases,..
Edith Cavell Practice
Anonymouse
NHS is horrible, especially because it hires such incompetent, immigrant doctors who severely lack professional standards and misdiagnose you easily. I first saw N. B. who was really unprofessional..
Edith Cavell Practice
Derek S.
The healthcare professional I saw was kind, empathetic and knowledgeable. They demonstrated patience and thoroughly addressed all of my questions. I am very satisfied with the care I received. Thank..
Edith Cavell Practice
Beatrice C.