Edith Cavell Practice
Renae N. 4 months ago • From Google
Bad
Practice declined after app-only booking system introduced
This practice was once excellent, but standards have noticeably declined over recent years. Several years ago, I had a very positive experience. The practice made an effort to ensure continuity of care with the same clinician when possible, and every healthcare professional I saw was compassionate and attentive, taking time to listen to my concerns and provide clear explanations. I have only seen one clinician recently who was satisfactory. However, obtaining an appointment has become extremely difficult. The appointment booking system no longer allows telephone calls to reception; everything must be handled through the app, which may result in a curt response from reception staff within five days, or you may find yourself repeatedly following up for a reply. Two members of the reception team are notably unfriendly during phone interactions. This is unfortunate as they represent the practice to patients, and they appear disengaged and reluctant to provide assistance. While I recognise the pressures facing the NHS, I have since registered with a different practice where the standard of care is considerably superior. Basic courtesy and understanding cost nothing.
The consultation was excellent and of high quality. The healthcare professional ensured that my mother felt comfortable discussing her concerns and was well looked after throughout the appointment...
Edith Cavell Practice
Sila G.
Extremely satisfied with my visit to the practice. The appointment was conducted with care, ran smoothly, and started on time.
Edith Cavell Practice
Kee-yen T.
Efficient, helpful and great with patients I feel confident when attending appointments at this practice
Edith Cavell Practice
Alp H.
I appreciate the professional approach of the clinician I saw.
Edith Cavell Practice
chaitra n.
A member of the nursing team was excellent in their work. The clinician who was originally scheduled to see me was unavailable, and another nurse very kindly agreed to see me instead, despite having..
Edith Cavell Practice
Juan G.
Very happy with my visit, thank you very much to the clinician who saw me, they were very kind and patient with me.
Edith Cavell Practice
Renae N.
This practice was once excellent, but standards have noticeably declined over recent years. Several years ago, I had a very positive experience. The practice made an effort to ensure continuity of..
Edith Cavell Practice
Zakya A.
I appreciate the excellent and considerate care I received.
Edith Cavell Practice
Karim L.
I have been with this practice for over 15 years and it has consistently been excellent. The clinical team and support staff are very good. I am very grateful for the care provided.
Edith Cavell Practice
james b.
I arranged a callback appointment due to a respiratory illness that had progressed to affect my chest. During the call, I received advice to use over-the-counter remedies, which I followed for..
Edith Cavell Practice
Nora T.
I was very satisfied with my recent consultation. The clinician took the time to listen to my concerns and provided helpful feedback on how to address them.
Edith Cavell Practice
Adriana S.
I had a great experience with the nursing staff. They were professional and attentive, and I really appreciated their helpful guidance and advice on the matters I discussed with them :)
Edith Cavell Practice
Richard D.
A pleasant and supportive experience, much appreciated!
Edith Cavell Practice
Yvonne Y.
I was very pleased with the care I received, as the healthcare professional was attentive and supportive.
Edith Cavell Practice
Arise A.
The appointment was conducted in a highly professional manner, and I felt at ease throughout the examination.
Edith Cavell Practice
Kashka L.
It was the second time this staff member took my blood and it was lovely to see them as they are friendly and make me feel relaxed. Needles are always a bit stressful but despite some difficulty..
Edith Cavell Practice
Susana R.
The healthcare professional at this practice demonstrates genuine attentiveness toward patients and shows considerable patience when listening, including to those who may not be entirely fluent in..
Edith Cavell Practice
Sheba K.
I never feel overlooked at this practice. I make an effort to maintain my health and avoid unnecessarily burdening the surgery with appointments that could be better used for more pressing cases,..
Edith Cavell Practice
MOCHA L.
The clinician listened attentively to my concerns, which I really appreciated. They were very friendly and informative, and it felt wonderful to be heard and understood. Thank you for taking the..
Edith Cavell Practice
G G.
Demonstrated considerable patience and maintained a professional demeanor throughout.
Edith Cavell Practice
Yetunde A.