Knoll Medical Practice

I had an excellent call with a member of the reception team today. Not only did I receive assistance with scheduling my appointment, but they also took the time to listen to my concerns and provided..

We remain on the practice list, however we have decided to seek private medical care when we require a consultation.

Contacted the practice at approximately 10am to arrange an appointment but was advised this was not possible and directed to complete an online form instead. Attempted to book through the online..

Blood test appointment. Arranged through an online booking system with a local GP practice, and was rescheduled on one occasion due to illness, which was understandable. Arrived for my scheduled..

The reception team displayed a lack of courtesy when I inquired about an ultrasound appointment. Based on this experience, I would have concerns recommending this practice to older patients, as they..

Would give zero stars if I could. My elderly relative is in their eighties and contacted the surgery early in the week reporting a persistent cough, chills, and a raised temperature following a..

We had some pressing health concerns regarding our child that were causing considerable worry. Following submission of an online consultation request, a clinician contacted us by phone and supplied..

I've had repeated difficulty accessing the online consultation system, which has been quite disappointing. Some reception staff could benefit from developing their communication approach and..

The booking process for appointments presents significant challenges.

I found the service to be quite disappointing. It was notably different from my experience at my previous practice in Greenhithe. I made multiple attempts to book an appointment to address a..

I would rate this experience even lower if the system allowed it!! My daughter had to wait a fortnight before securing an appointment, only to learn she would need to wait an additional five weeks..

I had an appointment at my general practice today and want to express my sincere gratitude for the exceptional care I received. From the moment the consultation began, the clinician made me feel..

I have been a patient at this medical practice for more than two decades. Following the relocation to the health centre near the supermarket, the overall experience has improved significantly, with..

We are relatively new to this practice and would strongly suggest it to others. Based on our experience thus far, the reception team has been pleasant and accommodating, with calls being answered..

A satisfactory medical practice experience

An excellent healthcare provider who I feel very fortunate to have access to.

I cannot express enough gratitude to this practice. My family has been attending for many years and consistently experiences positive interactions from the moment we contact the surgery through to..

The reception staff appeared dismissive during appointment booking, declining to review my medical records and questioning the accuracy of what I was explaining. I spent more than two weeks..

Lost its moral compass (thankfully only temporarily it seems) I have had to update this review as I can't find a way of writing a new one. A routine request from the surgery required that I needed..

A heartfelt expression of gratitude for the exceptional support received. The care provided went well beyond what was expected, and I am truly thankful. Recently had another positive interaction..