Northumberland Park Medical Group
NM
Natasha M. 3 years ago • From Google
Bad
I was receiving regular medications through a weekly dispensing system. My entire family was removed from the practice with only one day's notice before the Christmas period. The pharmacy was not informed of this change. I was told that on a specific date I would need to register with a new practice and obtain new prescriptions within an extremely tight timeframe, despite my mobility limitations. Some of my medications are essential post-treatment prescriptions that I depend on for my health and wellbeing. I raised concerns about the lack of notice and the difficulty in meeting the prescribed timescale, but felt my questions were not adequately addressed. I have recordings of conversations regarding this matter. Over the previous year, I had repeatedly raised concerns about medication levels that were not initially believed, though these were later confirmed as valid by hospital correspondence. The sudden removal from the practice, combined with the lack of communication to relevant parties, caused significant distress to my family during the Christmas period. I felt the explanations provided were inconsistent and that the situation was not handled appropriately given the circumstances and established NHS guidelines for practice transfers. In response to the practice's reply, I remain concerned about the lack of accountability and the conflicting accounts of what occurred. The communication failures between different parties involved suggest systemic issues that warrant clarification.
Laura H.