The Roxton Practice
Hannah H. 3 years ago • From Google
Bad
Practice failed to contact about urgent test results
This practice feels extremely disappointing. I had blood tests completed and was informed that I would receive a telephone call once the results were available, at which point I should arrange an appointment to discuss them directly. After waiting two weeks without hearing anything, I followed up and discovered the results had come back and a prescription had already been prepared that needed to be started immediately, yet no one had made contact with me. I requested to book an appointment as instructed, but was told to use the online system and contact my GP through that method. I did exactly that the following day as requested and received a response from the administrative team indicating that appointments were unavailable and I would need to try again the following week through the same system, with no guarantee of securing an appointment with the GP who had asked me to book one. When I pointed out that I had already attempted this approach without success, the request was simply marked as resolved without any further action or explanation. It appears the practice prioritises administrative processes over patient wellbeing. They are efficient at producing letters when there is a fee involved, but seem far less motivated when it comes to supporting patients who are trying to take responsibility for their own healthcare.
Received a prompt appointment with the initial physiotherapy practitioner who specialised in musculoskeletal conditions. The session was very informative and imaging for the hip area was arranged..
The Roxton Practice
John H.
Attended for a vaccination appointment at the local clinic and the staff were excellent.
The Roxton Practice
beatris v.
I found this experience deeply unsatisfactory. Due to language barriers, I visited in person to arrange an appointment. The receptionist showed little willingness to assist me. I was instructed to..
The Roxton Practice
Lyn P.
I wanted to share that I had a great experience at the practice today. I called in the morning with a concern, received an appointment promptly, and was seen and discharged within a few hours. The..
The Roxton Practice
Joanne C.
Disappointing experience when trying to book an appointment at the practice today. I was informed that the earliest available slot would be several weeks away. I suppose I'll have to time my illness..
The Roxton Practice
Roxana D.
I have experienced significant difficulties when attempting to contact the practice by telephone. The lines are consistently busy, and I have been unable to get through despite multiple attempts...
The Roxton Practice
SRMT 2.
Attempting to reach this practice has proven extremely difficult. I made multiple efforts to receive a response regarding matters that fall outside the scope of the online consultation system or the..
The Roxton Practice
Paul J.
The service and care provided at Immingham consistently meets high standards.
The Roxton Practice
BROUNO C.
The clinician at this practice is excellent. I have great respect for all the staff members at this surgery.
The Roxton Practice
mark m.
This practice has significant issues with their prescription processing times, which can take well over a week to complete. When prescriptions are eventually processed, the quantities provided..
The Roxton Practice
Roxana D.
This service at the clinic requires significant improvement. The appointment system needs to be more accessible, with better availability to meet patient needs.
The Roxton Practice
Sam H.
Every time I try to use the online appointment system, it appears to be unavailable. The practice requires appointments to be booked the following day, but when I attempt to do so, the system is..
The Roxton Practice
Mark W.
Extremely satisfied with my visit. I was able to receive multiple services including blood tests, urine samples, a clinical examination and a vaccination all during a single appointment. The staff..
The Roxton Practice
jam w.
Attempting to reach the practice by phone resulted in a lengthy wait in the queue, which was frustrating. The appointment system required an extended period before I could be seen by a clinician for..
The Roxton Practice
Kevin H.
The practice appears to have limited availability, with restricted opening hours that make it difficult to access appointments.
The Roxton Practice
Richard L.
Attempted to contact the practice multiple times by phone without success, with calls repeatedly disconnecting, which eventually necessitated making a trip in person to resolve the matter.
The Roxton Practice
David F.
It is extremely difficult to secure an appointment at this practice without facing a substantial waiting period.
The Roxton Practice
Rachel C.
I was very dissatisfied with the service I received. I was given two tablets today, one of which was an antibiotic that proved unsuitable for me due to a known allergy. I was not asked about any..
The Roxton Practice
Merv H.
I've encountered numerous complaints about this practice, though I personally haven't experienced issues myself. They navigated challenging circumstances during recent times, and I believe people..
The Roxton Practice
Diana l.
It is frustrating that accessing services online presents difficulties, yet when contacting the practice by telephone, there is often a lengthy wait and staff direct patients to use the online..
The Roxton Practice
alison d.