Freuchen Medical Centre
River R. one year ago • From Google
Bad
Practice failed to follow up on promised referrals
I feel compelled to share my concerns about the care I received at this medical centre, as I believe this matter warrants escalation to the relevant regulatory body. I have significant worries regarding the standard of service provided here. During a telephone consultation, I was informed that several actions would be taken, including referrals to specialist services. However, these referrals were never arranged. Additionally, no follow-up appointment was scheduled despite results indicating a need for monitoring. I attended for a routine health screening where elevated readings were identified. A period of monitoring was suggested, but I received no communication about the findings. I subsequently booked an appointment with a clinician to discuss these results and raise other health concerns. Instead, a member of the pharmacy team contacted me with clinical information and advised starting a new medication. A pharmacist delivered what amounted to a diagnosis without my seeing a doctor! I asked whether I would still have the opportunity to speak with a clinician about this development and other ongoing health matters. I wanted to request a referral for imaging due to a symptom I was experiencing, and to follow up on a medication that a previous clinician had indicated would be restarted but never was. I was informed by reception staff that since I had spoken to the pharmacy team, there was no need for a doctor's appointment. This was my first time hearing about this health condition! As a healthcare professional with several years of experience, I have never encountered a practice that appeared so dismissive of patient care and wellbeing. I am concerned about what experience patients with ongoing health conditions might be receiving. I have made a formal complaint to the regulatory authority. If others feel their care has been inadequate, I would encourage them to do the same.
The healthcare professional I saw was excellent!
Freuchen Medical Centre
Ahad S.
A member of the reception team assisted us over the phone. They were very helpful. We appreciate their support.
Freuchen Medical Centre
Rahim A.
Remarkably swift and outstanding care, particularly in how patients are managed.
Freuchen Medical Centre
xTheRunningMn x.
The practice consistently offers excellent appointment availability whenever I need to book in.
Freuchen Medical Centre
Clair M.
I've been with a GP from one practice and followed them to another, as they have been by far the best doctor for myself and my family. I do understand that the reception staff have a challenging..
Freuchen Medical Centre
Squirrel S.
Disappointing experience overall. Booking appointments proved difficult. The reception team could be more accommodating and their manner was sometimes unwelcoming. There appeared to be a lack of..
Freuchen Medical Centre
Sunanya A.
Excellent surgery that operates in a well-organised manner.
Freuchen Medical Centre
Vishal J.
The medical team here is very approachable and the service is delivered promptly.
Freuchen Medical Centre
Sabrina. A.
The receptionist was very helpful when there was a scheduling mix-up and promptly assisted me in resolving the issue.
Freuchen Medical Centre
Irina M.
I attended the practice today seeking an appointment but was unable to secure one. The reception staff indicated that my presenting concern would require hospital-level care rather than a GP..
Freuchen Medical Centre
Upthe S.
It is extremely difficult to obtain an appointment at this practice. Prescriptions are not reliably sent to the pharmacy. Staff members frequently promise to call back but fail to do so. This has..
Freuchen Medical Centre
Joao P.
Excellent healthcare provider with consistently attentive staff. The availability of multilingual support is particularly valuable and helpful. While not every aspect runs perfectly, there is a..
Freuchen Medical Centre
Patricia S.
I attended an appointment recently with a clinician who demonstrated excellent listening skills and a genuine understanding of my concerns. I left the consultation feeling reassured and satisfied..
Freuchen Medical Centre
Paper P.
This practice has made a significant positive difference to my care. I had been experiencing symptoms that were difficult to understand, and during previous visits to another surgery I felt my..
Freuchen Medical Centre
Shane L.
I am registered at this medical centre and have found the team to be very supportive, helpful, and professional. Since joining the practice several years ago, I have not experienced any issues and..
Freuchen Medical Centre
River R.
I feel compelled to share my concerns about the care I received at this medical centre, as I believe this matter warrants escalation to the relevant regulatory body. I have significant worries..
Freuchen Medical Centre
Una J.
Had a phone appointment with a clinician who was very helpful and kind. They arranged for medication to be sent to the pharmacy promptly and provided useful guidance. I've consistently had positive..
Freuchen Medical Centre
Mohamed A.
The leadership at our GP practice has made a genuine positive impact, with staff who are consistently helpful and supportive. Although I had previously lost confidence in both the NHS and this..
Freuchen Medical Centre
Yvonne W.
I'm thoroughly enjoying my experience at this practice, with courteous team members whose friendly and welcoming manner comes through clearly in their interactions with patients. Excellent work, and..
Freuchen Medical Centre
Byron D.
I have experienced multiple health challenges and recently had a fall that has made it difficult for me to visit the surgery in person. I asked my brother to collect my prescription on my behalf,..
Freuchen Medical Centre
Abbie A.