CC

Christopher C. 2 years ago • From Google

Rating

Bad

Practice failed to follow up on test results

Throughout my thirty-plus years living in various parts of the country, I have found this practice to be significantly below the standard I would expect from a GP service. I have experienced concerns across multiple areas of the organisation, involving clinical and administrative staff. My interactions have included instances where I felt the guidance provided was questionable, where investigations seemed inappropriate, where results were not adequately reviewed, and where there appeared to be inconsistencies in the advice given. Additionally, I have frequently needed to make multiple follow-up contacts to ensure that promised actions were completed. The experience has been further complicated by referrals to associated hospital services, which I also found to be unsatisfactory. I was disappointed that a practice in this area did not meet the standard of care I would have anticipated.

Binfield Road Surgery

2 years ago

Dear Christopher, We are really sorry that you had a dissapointing experience with us, that's not the kind of service we are. It would be really helpful to have a chance to review what went wrong and see where we can improve - please do get in touch with us - our email address is [email protected] Kind regards, The team at Binfield

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