Swarland Avenue Surgery
JA
J A. 2 months ago • From Google
Bad
I was under the care of a clinician at this practice. Without going into specifics, their conduct caused me considerable distress over an extended period. I found myself in an unusual situation and felt compelled to raise a complaint. This led to a frustrating and confusing predicament that I struggled to articulate to others at the time. I spoke up firmly and clearly on behalf of patients after witnessing behaviour I found concerning, particularly in relation to feedback another patient had shared in 2024. This behaviour resonated with my own experience. As a result, I was unexpectedly targeted by a staff member and subsequently removed from the practice for advocating for myself and others, specifically because I would not compromise my position. I am certain of what I experienced and would recount it identically in years to come, as it reflects my truth. I will not be persuaded otherwise. Another complaint was being processed concurrently with mine. My situation required a different approach to resolution, including openness and constructive action from those involved, direct acknowledgement of my concerns, and time given the sensitive nature of matters. Unfortunately, this was not provided. The situation could have been remedied. Instead, one individual resolved it in a way that suited them, which was simpler for them personally. A final lack of respect was shown towards me by certain staff members who should have handled matters differently. The conduct was deeply unprofessional. The clinician involved fundamentally damaged the relationship and trust I had previously held with the practice, which saddens me greatly. Others allowed this deterioration to continue. Despite my years as a patient there, I received minimal consideration. I am proud that I advocated for other patients, viewing it as a meaningful act of support. This has been an unexpected and complex experience, though straightforward to me personally. It remains an unfortunate and unresolved matter that underscores how individual circumstances can become complicated.
molly M.