PT

Phil T. one year ago • From Google

Rating

Bad

Practice failed to honour scheduled callbacks

The service demonstrated an insensitive and concerning approach when dealing with vulnerable and older patients. There were instances of missed scheduled callbacks, followed by phone contact that appeared to cause confusion for patients with cognitive difficulties. The overall experience was unsatisfactory, with poor organisation and lack of attentiveness evident throughout. Recent feedback from other patients appears to reflect similar concerns about how the practice is managed and coordinated. The standard of care fell significantly short of expectations.

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