St Andrews Surgery
DF
Dash F. 7 years ago • From Google
Bad
I felt that the doctors were not truthful with me and the practice seemed disorganised. When I attended to request stronger pain relief, I was asked to explain my reasons. I questioned whether my medical records had been reviewed, and was told they had been. However, my file appeared to contain no information about significant events from the previous five years. I had received diagnoses from specialist centres including a serious long-term condition that was initially disputed by my GP, inflammatory bowel disease, and a serious illness. I underwent multiple diagnostic procedures, two major surgical interventions, and an extended course of daily treatment that proved unsuccessful. I attended numerous appointments at specialist hospital departments as both an inpatient and outpatient. On each occasion, letters documenting these appointments were sent to my GP, and I received copies of all correspondence. I also underwent several diagnostic procedures and operations at different hospital locations, with letters consistently sent to my GP following each event. Despite all of this, none of this information appeared to be reflected in my medical records held by my GP practice. Additionally, after five years, it took six months for a referral to be made to a specialist diabetes clinic. During this time, my GP continued to prescribe diabetes medication that appeared to trigger episodes requiring hospital attendance for imaging and causing significant abdominal discomfort.
Fay F.