DH

Dolly H. 2 months ago • From Google

Rating

Poor

Practice has become less attentive to patient needs

We have been registered with this practice for several years, but we have noticed a significant decline in standards following recent management changes. The practice operates with a limited clinical team and does not currently offer female clinician appointments. While some staff members have been helpful and professional, others have come across as dismissive and unhelpful. We found the pharmacy consultation process particularly frustrating, as medication decisions appeared to be made with minimal understanding of individual patient circumstances, often based on brief telephone conversations or no direct discussion at all. Although we were reluctant to move, we experienced several preventable issues with our prescriptions and care that could have been avoided. We believe the practice would benefit from taking a more engaged and thorough approach to patient management going forward.

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