The Roxton Practice
Mary K. 2 years ago • From Google
Bad
Practice has lost my samples and ignored concerns
If I could give negative stars I would. I have experienced what I believe to be misdiagnosis. I have felt ignored repeatedly. Important diagnoses were communicated to me in ways I felt were inaccurate, and I have subsequently remained without appropriate treatment for an extended period. Medication levels were reduced unintentionally, and when I requested they be restored, this was refused. I was made to feel accused of substance dependency whilst attempting to address the consequences of these errors. Despite having a complex medical condition requiring specialist management, no one has taken sufficient time to understand my needs over many years. Samples I have provided have gone missing, blood tests have been incomplete and required repetition on multiple occasions. I was declined a routine screening procedure despite it being overdue. A referral I requested on personal health grounds was refused, and my interactions with administrative staff have been deeply frustrating. These staff members have come across as dismissive, condescending and unhelpful. They appear to lack appropriate training to make clinical decisions about whether appointments are necessary, yet they act with unwarranted authority. I have felt disrespected and argued with to the point where I experienced significant emotional distress and stopped seeking help. The current appointment system feels impersonal and ineffective, considerably worse than what existed previously. Looking at other feedback, I am clearly not alone in this experience. This practice was once excellent with compassionate clinicians where patients felt genuinely heard and valued. The current system is not working. Your patients recognise this, yet concerns are dismissed and ignored repeatedly. The community would benefit from alternative provision. The parking arrangements also warrant mention. The entrance and exit situation is problematic, whilst staff benefit from a largely underutilised car park that could resolve these issues for patients. On a positive note, several nursing and support staff have been excellent, as have a small number of clinical staff and reception team members, though these individuals are regrettably few. I have been with this practice for many years, and standards have declined significantly. I would recommend exploring alternative provision if possible. I take no satisfaction in providing this feedback. I am confident my experience is shared by others. I have attempted to discuss these concerns directly and have been met with resistance repeatedly. We deserve better.
Received a prompt appointment with the initial physiotherapy practitioner who specialised in musculoskeletal conditions. The session was very informative and imaging for the hip area was arranged..
The Roxton Practice
John H.
Attended for a vaccination appointment at the local clinic and the staff were excellent.
The Roxton Practice
beatris v.
I found this experience deeply unsatisfactory. Due to language barriers, I visited in person to arrange an appointment. The receptionist showed little willingness to assist me. I was instructed to..
The Roxton Practice
Lyn P.
I wanted to share that I had a great experience at the practice today. I called in the morning with a concern, received an appointment promptly, and was seen and discharged within a few hours. The..
The Roxton Practice
Joanne C.
Disappointing experience when trying to book an appointment at the practice today. I was informed that the earliest available slot would be several weeks away. I suppose I'll have to time my illness..
The Roxton Practice
Roxana D.
I have experienced significant difficulties when attempting to contact the practice by telephone. The lines are consistently busy, and I have been unable to get through despite multiple attempts...
The Roxton Practice
SRMT 2.
Attempting to reach this practice has proven extremely difficult. I made multiple efforts to receive a response regarding matters that fall outside the scope of the online consultation system or the..
The Roxton Practice
Paul J.
The service and care provided at Immingham consistently meets high standards.
The Roxton Practice
BROUNO C.
The clinician at this practice is excellent. I have great respect for all the staff members at this surgery.
The Roxton Practice
mark m.
This practice has significant issues with their prescription processing times, which can take well over a week to complete. When prescriptions are eventually processed, the quantities provided..
The Roxton Practice
Roxana D.
This service at the clinic requires significant improvement. The appointment system needs to be more accessible, with better availability to meet patient needs.
The Roxton Practice
Sam H.
Every time I try to use the online appointment system, it appears to be unavailable. The practice requires appointments to be booked the following day, but when I attempt to do so, the system is..
The Roxton Practice
Mark W.
Extremely satisfied with my visit. I was able to receive multiple services including blood tests, urine samples, a clinical examination and a vaccination all during a single appointment. The staff..
The Roxton Practice
jam w.
Attempting to reach the practice by phone resulted in a lengthy wait in the queue, which was frustrating. The appointment system required an extended period before I could be seen by a clinician for..
The Roxton Practice
Kevin H.
The practice appears to have limited availability, with restricted opening hours that make it difficult to access appointments.
The Roxton Practice
Richard L.
Attempted to contact the practice multiple times by phone without success, with calls repeatedly disconnecting, which eventually necessitated making a trip in person to resolve the matter.
The Roxton Practice
David F.
It is extremely difficult to secure an appointment at this practice without facing a substantial waiting period.
The Roxton Practice
Rachel C.
I was very dissatisfied with the service I received. I was given two tablets today, one of which was an antibiotic that proved unsuitable for me due to a known allergy. I was not asked about any..
The Roxton Practice
Merv H.
I've encountered numerous complaints about this practice, though I personally haven't experienced issues myself. They navigated challenging circumstances during recent times, and I believe people..
The Roxton Practice
Diana l.
It is frustrating that accessing services online presents difficulties, yet when contacting the practice by telephone, there is often a lengthy wait and staff direct patients to use the online..
The Roxton Practice
alison d.